Global Sales Ops Analyst - Growth, Training & Commission

ADI Global Distribution; Greater Manchester; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Quarterly commission structure

Company pension scheme

Career progression opportunities

Training and development

Cross-functional exposure

Supportive team environment

Job summary

ADI Global Distribution is seeking a Sales Operations Analyst in Greater Manchester to support the sales team across the customer journey—from quote to delivery. You will process orders, respond to inquiries, and coordinate with internal teams to ensure accurate records and smooth order completion.

The role emphasizes accuracy, professional communication, and a proactive approach to improving processes and customer experiences in a fast-paced environment.

Qualifications

• Experience delivering excellent customer service and professional communication.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Proactive approach with ownership of tasks.

Responsibilities

• Process customer orders accurately and within service levels.
• Provide administrative and operational support to the sales team.
• Act as first point of contact for customer enquiries by phone and email.
• Support e-commerce and online order-related enquiries.
• Liaise with internal departments to resolve queries and ensure order completion.
• Maintain accurate customer records and account information.

Skills

Customer service

Communication

Organisational skills

Time management

Problem solving

Multitasking

Tools

Excel

SAP

Job description

ADI Global Distribution is seeking a Sales Operations Analyst in Greater Manchester to support the sales team across the customer journey—from quote to delivery. You will process orders, respond to inquiries, and coordinate with internal teams to ensure accurate records and smooth order completion.

The role emphasizes accuracy, professional communication, and a proactive approach to improving processes and customer experiences in a fast-paced environment.