Sales Operations Lead - Analytics, Process & Growth

BDA

Luton

On-site

GBP 55,000 - 60,000

Full time

5 days ago

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Job summary

BDA is a global Merchandise Agency seeking a Sales Operations Manager based in Luton, UK. You will lead a high-performing team to optimize sales operations, drive KPIs, and enhance customer experience in a fast-paced environment.

The successful candidate will balance on-site collaboration with a flexible hybrid schedule (4 days in the office, 1 day remote) after probation, with a strong focus on process improvement and people development.

Qualifications

5+ years managing a team of 10+ employees.
5+ years in Sales Operations, Sales, or Customer Service Management.
Proven track record of driving process improvements and strategic initiatives.
Experience using data analytics to support decisions and drive efficiency.
University degree preferred but not required.

Responsibilities

Oversee day-to-day sales operations to align with policies and resources.
Analyze KPIs and trends to support business objectives with data-driven decisions.
Implement and refine processes to boost efficiency, accuracy and productivity.
Collaborate with Sales, cross-functional teams for alignment.
Lead problem solving to remove bottlenecks and improve workflows.
Escalation point for complex orders and cross-functional coordination.