Global Customer Operations Specialist — Growth & Support

ASM Technologies Limited; Northwich; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Company Pension Scheme

Job summary

ASM Technologies Limited is seeking a proactive Customer Operations Specialist to join our growing team in the UK. You will manage customer enquiries, process orders and ensure interactions are professional and efficient to deliver an outstanding customer experience.

You’ll work closely with colleagues across the business, own requests from receipt to delivery, and contribute to ongoing improvements. The role suits someone with strong communication, organisation and problem‑solving skills in a

Qualifications

• Experience in customer service, customer operations or sales support.
• Excellent communication skills and ability to build relationships.
• Strong organisational skills with the ability to manage multiple priorities.
• Proactive problem-solving with attention to detail.
• Comfort with CRM systems and Microsoft Office.
• Ability to collaborate across departments.

Responsibilities

• Providing exceptional customer service via phone, email, web chat and other communication channels.
• Managing customer enquiries from start to finish, ensuring timely and accurate resolution.
• Processing customer orders accurately and in line with agreed service levels.
• Investigating and resolving customer queries, complaints and delivery issues with professionalism and empathy.
• Liaising with internal teams to ensure customer requirements are met and orders progress smoothly.
• Monitoring customer orders and proactively communicating updates where required.Identifying trends, recurring issues and opportunities to improve the customer experience.
• Producing reports and maintaining accurate customer information across business systems.
• Supporting the sales team by delivering a high standard of operational and customer support.
• Working towards individual and team KPIs while contributing to continuous improvement initiatives.

Skills

Customer service

CRM systems

Communication

Organisational skills

Problem solving

Team collaboration

Tools

CRM software

Microsoft Office

Job description

ASM Technologies Limited is seeking a proactive Customer Operations Specialist to join our growing team in the UK. You will manage customer enquiries, process orders and ensure interactions are professional and efficient to deliver an outstanding customer experience.

You’ll work closely with colleagues across the business, own requests from receipt to delivery, and contribute to ongoing improvements. The role suits someone with strong communication, organisation and problem‑solving skills in a