Sales Operations Analyst

ADI Global Distribution; Lancashire; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Quarterly commission

Job summary

ADI Global Distribution is seeking a Sales Operations Analyst to join the Inside Sales team in a hybrid role (3 days in the office, 2 days at home). You will support sales, process orders, and coordinate inquiries across departments to ensure a smooth customer journey from quote to delivery.

The role emphasizes accuracy, stakeholder collaboration, and continuous process improvement in a fast-paced environment.

Qualifications

• Experience delivering excellent customer service.
• Strong written and verbal communication skills.
• Interpersonal and relationship-building abilities.
• Commercial awareness and customer-focused thinking.
• Excellent organizational and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and critical-thinking abilities.
• Active listening and a willingness to learn.
• Confidence with computer systems and digital tools.
• Proactive attitude and ownership of tasks.
• High levels of accuracy and attention to detail.

Responsibilities

• Process customer orders accurately and within agreed service levels.
• Support the sales team with administrative and operational tasks.
• Act as first point of contact for customer enquiries via phone and email.
• Support e-commerce and online order-related inquiries.
• Coordinate with internal departments to resolve queries and complete orders.
• Maintain accurate customer records and account information.
• Assist sales colleagues in delivering excellent customer service and identifying growth opportunities.
• Route customers to appropriate teams for technical or account support.
• Manage customer transactions per company processes and requirements.
• Identify opportunities to introduce complementary products and complete solutions.

Skills

Customer service

Communication

Time management

Problem solving

Attention to detail

Relationship building

ERP experience

Tools

SAP

Excel

CRM systems

Job description

Job DescriptionWe're currently looking for a

Job DescriptionWe're currently looking for a Sales Operations Analyst to join our Inside Sales team in a hybrid role, working three days in the office and two days from home. This is more than an administration role. As a Sales Operations Analyst, you'll play an important part in supporting our sales teams and helping deliver an outstanding experience for our customers. You'll work across the entire customer journey, from quote and order processing through to issue resolution and delivery coordination. You'll collaborate with colleagues across sales, customer service, operations, finance, and other business functions, ensuring information flows smoothly and customers receive a professional, efficient service every time. We're looking for someone who enjoys working in a fast-paced environment, takes pride in accuracy, communicates confidently, and is motivated by helping both colleagues and customers achieve great outcomes. This role is ideal for someone who enjoys problem-solving, building relationships, and continuously looking for ways to improve processes and customer experiences.

Job DutiesAs a Sales Operations Analyst, you will:

• Process customer orders accurately and within agreed service levels
• Support the sales team by providing efficient administrative and operational assistance
• Act as a first point of contact for customer enquiries via telephone and email
• Support e-commerce and online order-related enquiries
• Liaise with internal departments to resolve customer queries and ensure successful order completion
• Maintain accurate customer records and account information
• Support sales colleagues in delivering excellent customer service and identifying growth opportunities
• Direct customers to the appropriate teams for technical, financial, or account support
• Manage customer transactions in line with customer requirements and company processes
• Identify opportunities to introduce complementary products and complete solution-based sales
• Investigate and resolve customer issues, invoice queries, and service concernsCommunicate professionally with customers, suppliers, and internal stakeholders
• Deliver a consistently positive customer experience across all interactions
• Contribute to continuous improvement initiatives and business projects
• Ensure data accuracy and attention to detail across all sales administration activities

YOU MUST HAVE We recognise that valuable experience can come from many different industries and backgrounds. Essential Requirements

• Experience providing excellent customer service
• Strong communication skills, both written and verbal
• Good interpersonal and relationship-building skills
• Commercial awareness and customer-focused thinking
• Strong organisational and time-management skills
• Ability to manage multiple priorities in a fast-paced environment
• Good problem-solving and critical-thinking skills
• Active listening skills and a willingness to learn
• Confidence using computer systems and digital tools
• A proactive approach and willingness to take ownership of tasks
• High levels of accuracy and attention to detail

WE VALUE The following experience would be advantageous but is not essential: Desirable Requirements

• Experience in sales support, customer service, sales administration, or sales operations
• SAP or other ERP system experience
• Strong Microsoft Office skills, particularly Excel
• Experience managing customer orders from enquiry through to completion
• Experience working with internal and external stakeholders
• Understanding of sales processes, quotations, and order management
• Experience within distribution, wholesale, logistics, or commercial business environments
• Ability to identify opportunities to improve processes and customer experience

If you don't meet every requirement but believe you have transferable skills that would help you succeed in the role, we'd love to hear from you. What's In It For You

• Hybrid working model (3 days office / 2 days home)
• Competitive salary
• Quarterly commission structure
• Company pension scheme
• Opportunities for career progression within a global organisation
• Industry-leading training and development
• Ongoing learning and professional development opportunities
• Exposure to multiple business functions and stakeholders
• Supportive and collaborative team environment
• Employee benefits programme
• Opportunity to contribute to business improvement projects
• Stable employment with a recognised global business

About Us ADI is a leading global distributor and solutions provider of security, AV, and smart living technologies, helping professionals deliver smarter, safer, and more connected experiences for homes and businesses around the world. Through trusted brands, exclusive solutions, and strong industry partnerships, ADI supports more than 110,000 customers across residential and commercial markets globally. From security and video surveillance to networking, audio, automation, fire, and connected technologies, ADI offers a broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals. With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and more, ADI combines deep industry expertise with innovation and service to help customers grow and succeed in an evolving industry. At ADI, our teams help create the technologies, partnerships, and experiences that keep people connected, protected, and supported every day. Learn more at www.adiglobal.com . You can find out more about how the talent community works here: ADI Talent Community Terms . Our recruitment privacy notice ADI - Recruitment Privacy Notice describes in more detail how we process your personal data and how you can exercise your personal data rights. If a disability prevents you from applying for a job through our website, request assistance here .

JOB INFOJob Identification : 19488 Job Category : Inside Sales Posting Date : 2026-09-16T09:54:38+00:00 Degree Level : No Formal Education Job Schedule : Full time Locations : Unit 6, Broadgate Business Park, Broadway, Chadderton Oldham, OL9 9XA, GB (Hybrid) Incentive Eligible : SIP Business : ADI Global Distribution Hiring Salary Range : We are committed to inclusive and equitable compensation. Salaries are determined by factors like role responsibilities, candidate qualifications, and geographic location. We also provide additional benefits tailored to your location and role.