Global Sales Enablement Lead

AlphaSense; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

AlphaSense is seeking a Sales Enablement Lead for the Global Customer & Product Support teams to drive onboarding, product fluency, and troubleshooting for complex APIs and connectors.

You will partner with Product Enablement, PMM, Product, and Engineering to prepare the Revenue organization for new releases, while building security and data‑security enablement across the company to empower IT and AI buyers at scale.

Qualifications

• Technically curious problem-solver translating complex products into practical enablement.
• Clear communicator making technical concepts accessible to IT, security, and AI buyers.
• Organized program builder with onboarding paths and multiple training tracks.
• Collaborative partner managing multiple workstreams with stakeholders.
• Confident facilitator energizing new hires and upskilling teams.
• Data-driven thinker measuring impact and iterating.
• Coach and mentor helping others build product understanding.

Responsibilities

• Design end-to-end onboarding and continuous training for the Support team focusing on product, integration, and troubleshooting.
• Define escalation paths, workflows, and best practices for scalable client support.
• Translate new releases into field-ready enablement with PMM, Product and Engineering.
• Own security and infosec enablement across the org with Security teams and PMM.
• Improve connector and implementation knowledge to drive adoption.
• Build and maintain internal knowledge bases, playbooks, and guides.
• Coach reps applying knowledge to real scenarios to improve customer experience.
• Track knowledge through assessments and performance metrics; identify gaps and iterate.

Skills

Technical fluency

Communication

Program management

Cross-functional

Job description

AlphaSense is seeking a Sales Enablement Lead for the Global Customer & Product Support teams to drive onboarding, product fluency, and troubleshooting for complex APIs and connectors.

You will partner with Product Enablement, PMM, Product, and Engineering to prepare the Revenue organization for new releases, while building security and data‑security enablement across the company to empower IT and AI buyers at scale.