Hotel Receptionist

Accorhotel; Worsley; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Uniform provided

Meals on duty

On-site parking

Staff discounts

Job summary

Accor is hiring a hotel receptionist at the Novotel Manchester West. This part-time role involves front desk duties with hours ranging from 16 to 40 per week, including weekend days. Prior front desk experience and familiarity with the Opera reservation system are preferred, and customer-focused service is essential.

Applicants should be able to maintain high service standards in a vibrant hotel environment and contribute to efficient guest experiences while upholding Accor’s hospitality values.

Qualifications

• Experience in hotel front desk operations or reception role preferred.
• Strong customer service and communication skills.
• Ability to multi-task in a busy environment and maintain attention to detail.

Responsibilities

• Greet guests and check them in/out at the busy front desk.
• Provide personalised service and handle guest requests professionally.
• Maintain accuracy in bookings and assist with reservations and inquiries.

Skills

Customer service

Front desk

Communication

Hospitality

Tools

Opera PMS

Job description

Company Description

NOVOTEL MANCHESTER WEST, WORSLEY BROW, WORSLEY, M28 2YA

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

Job Description

We need a hotel receptionist to work on a busy front desk. This is a part time position. Hours can vary from 16-40 hours. Our working week includes weekend days.

Personality and professionalism play a really big part in offering our personalised customer services at Novotel Manchester West.

That said we still expect you to maintain, and improve, the processes with the highest possible attention and detail.

Previous hotel front desk experience is essential, preferably with an Accor brand, or a similar role using Opera reservation system.

Pay: £12.71 per hour

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Uniform and meals on duty are provided. Car parking is free. We also offer Accor staff discounts in hotels all over the world when you have completed 6 months service. We also offer discounted hotel rates at 1000's of Accor properties after you serve your first six months.

Benefits

• Discounted or free food


• Employee discount


• Gym membership


• On-site parking

You must have the right to work in the United Kingdom