Global People Operations Lead

Taptapsend; Greater London; On-site; GBP 90,000 - 135,000; Full time

Job summary

Taptap Send in London is seeking a Senior People Operations Manager to lead our People team in a high-impact individual contributor role. We're looking for a hands-on operator who enjoys solving complex operational challenges, leading employee relations, enabling expansion into new markets, and building scalable people processes that support our global growth.

You’ll own work from strategy through execution, whether that’s establishing employment infrastructure in a new country, navigating

Qualifications

• 8+ years in People Ops, HR, or a comparable operational role, ideally in a fast-growing, multi-country environment.
• Hands-on experience managing employee relations cases and performance processes, with strong judgement and discretion.
• Track record of setting up or operating employment across multiple jurisdictions, payroll, contracts, benefits, and compliance.
• Highly organised project owner, able to scope and land work independently and juggle multiple workstreams at once.
• Comfortable with data and systems; you use tooling and automation to work faster and reduce manual effort.
• AI-native in your approach, you actively use AI tools to work smarter and automate what doesn’t need to be manual.
• Excellent communication and stakeholder management skills; able to work across functions and handle sensitive matters with care.
• This is a fully office-based role, requiring attendance in the office five days per week. Candidates should be comfortable working on-site full-time and value the collaboration and pace of an in-person environment

Responsibilities

• Own the employee relations function, including sensitive cases, performance processes, and investigations, working closely with Legal
• Lead the set-up of employment in new jurisdictions; from entity and payroll establishment to contracts, benefits, and local compliance; so TTS can hire cleanly in new markets
• Automate and run core People Ops processes, building payroll into a streamlined, automated operation across markets alongside onboarding, offboarding, and contractor management
• Own multi-country employment compliance, keeping TTS aligned with local labour law as we operate and expand across markets
• Deliver discrete People Ops projects end to end, scoping, driving, and landing improvements to how the function runs
• Automate and streamline manual workflows, partnering with the wider team to reduce operational load and improve accuracy
• Maintain accurate people data and reporting, supporting headcount, attrition, and compliance tracking

Skills

Employee relations

Payroll setup

Contract management

Data & systems

Automation tooling

Project ownership

Stakeholder management

Communication

Tools

HRIS systems

Automation tooling

Payroll software

Job description

Taptap Send in London is seeking a Senior People Operations Manager to lead our People team in a high-impact individual contributor role. We're looking for a hands-on operator who enjoys solving complex operational challenges, leading employee relations, enabling expansion into new markets, and building scalable people processes that support our global growth.

You’ll own work from strategy through execution, whether that’s establishing employment infrastructure in a new country, navigating