Senior People Operations Manager

Taptap Send; Greater London; On-site; GBP 85,000 - 120,000; Full time

Job summary

Taptap Send is seeking a Senior People Operations Manager to join our People team in a high‑impact individual contributor role. You’ll own strategic execution of employee relations, expansion into new markets, and scalable People Ops processes to support our global growth.

You’ll lead the setup of employment in new jurisdictions, manage sensitive cases with discretion, and automate core processes across markets to improve accuracy and efficiency.

Qualifications

• 8+ years in People Ops/HR or similar operational role.
• Experience in multi-country environments and payroll/contracts
• Strong judgement and discretion in employee-relations cases
• Ability to scope and land work independently across parallel streams
• Proficient with data, systems, and automation to reduce manual effort
• Able to leverage AI tools to improve efficiency and outcomes
• Excellent cross-functional communication and stakeholder management

Responsibilities

• Own the employee relations function, including sensitive cases and investigations, with Legal support
• Lead setup of employment in new jurisdictions, payroll, contracts, benefits, and compliance
• Automate and run core People Ops processes across markets including onboarding/offboarding
• Ensure multi-country employment compliance across labour laws as expansion occurs
• Deliver People Ops projects end to end with scoping, driving, and outcomes
• Automate manual workflows and partner with teams to reduce operational load
• Maintain accurate people data, headcount, attrition, and compliance reporting

Skills

People Ops experience

HR operations

Data and systems

AI-native approach

Stakeholder management

Organised project ownership

Communication

Execution mindset

Job description

About Us

We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services.

Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features.

We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.

Here’s a little more:

• Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world)
• Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more
• Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission
• Truly global team - 250+ people, 50+ nationalities, 50+ languages
• Guided by our values - ownership, impact, humility, and heart - in deed, not just word

About the role:

Taptap Send is looking for a Senior People Operations Manager to join our People team in a high‑impact individual contributor role. We're looking for a hands‑on operator who enjoys solving complex operational challenges, leading employee relations, enabling expansion into new markets, and building scalable people processes that support our global growth.

You'll own work from strategy through execution, whether that's establishing employment infrastructure in a new country, navigating sensitive employee matters, or improving and automating core People Operations processes. This is an opportunity for someone who combines operational excellence with a continuous improvement mindset and wants to have a tangible impact on how our people function scales internationally.

What you’ll do:

• Own the employee relations function, including sensitive cases, performance processes, and investigations, working closely with Legal
• Lead the set-up of employment in new jurisdictions; from entity and payroll establishment to contracts, benefits, and local compliance; so TTS can hire cleanly in new markets
• Automate and run core People Ops processes, building payroll into a streamlined, automated operation across markets alongside onboarding, offboarding, and contractor management
• Own multi-country employment compliance, keeping TTS aligned with local labour law as we operate and expand across markets
• Deliver discrete People Ops projects end to end, scoping, driving, and landing improvements to how the function runs
• Automate and streamline manual workflows, partnering with the wider team to reduce operational load and improve accuracy
• Maintain accurate people data and reporting, supporting headcount, attrition, and compliance tracking

What you’ll need:

• At least 8 years in People Ops, HR, or a comparable operational role, ideally in a fast‑growing, multi‑country environment
• Hands‑on experience managing employee relations cases and performance processes, with strong judgement and discretion
• Track record of setting up or operating employment across multiple jurisdictions, payroll, contracts, benefits, and compliance
• Highly organised project owner, able to scope and land work independently and juggle multiple workstreams at once
• Comfortable with data and systems; you use tooling and automation to work faster and reduce manual effort
• AI‑native in your approach, you actively use AI tools to work smarter and automate what doesn’t need to be manual
• Excellent communication and stakeholder management skills; able to work across functions and handle sensitive matters with care

Also you are

• Outgoing — you love speaking to people and enjoy building meaningful relationships
• Execution Oriented — we have an ‘impact first’ philosophy and a lot to get done. You should be able to take an idea to implementation
• Mission Oriented — you are passionate about working for a net positive organisation / tech for good
• Organised — you have a system for how you approach your work that can keep you on track in a scrappy startup environment
• Driven — you thrive in a fast‑paced, target oriented company

Taptap Values

Impact first

Team next

Accept reality

Propose solutions

Win with grit

Be proactively candid, with yourself and others

Love the particular

Own it

Create positive energy

Maybe, even have fun

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.

If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.

Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.