Global Order Management Specialist

Fanatics Betting & Gaming; Greater London; On-site; GBP 24,000 - 36,000; Full time

Job summary

Fanatics Collectibles is seeking an Order Management Associate to support our growing international operations. You’ll ensure accurate order flow across B2B and B2C channels, coordinating with our 3PL, internal systems, and cross-functional teams to deliver a best-in-class customer experience.

You will monitor daily order execution, troubleshoot exceptions, and help us improve data accuracy, speed, and system integration across the platform.

Qualifications

• Experience in order management, logistics coordination, or supply chain support—ideally in a fast-paced B2C/B2B environment
• Strong attention to detail, organized and reliable under pressure
• Comfortable using multiple systems: OMS, WMS, D365, Excel, and collaboration tools like Trello and Slack a plus
• Team player who thrives in cross-functional collaboration—especially with fulfilment, customer service, and commercial teams
• Fluent in English (spoken and written); Italian or German a plus depending on location.
• Customer-first mindset with a bias for action and problem solving

Responsibilities

• Process B2B and B2C orders accurately via the Order Management System.
• Coordinate with 3PL and internal stakeholders to ensure timely fulfilment.
• Monitor order exceptions, flag issues, and drive resolution.
• Validate order data across D365, WMS, and Trello for accuracy.
• Prioritise urgent orders including promos and high-value shipments.
• Support reporting of daily/weekly order flow and dashboards.
• Assist process improvements to enhance speed and system integration.

Skills

Order management

Logistics coordination

B2B & B2C experience

Data accuracy

Fluent English

Team collaboration

Tools

OMS

WMS

D365

Trello

Slack

Job description

Fanatics Collectibles is seeking an Order Management Associate to support our growing international operations. You’ll ensure accurate order flow across B2B and B2C channels, coordinating with our 3PL, internal systems, and cross-functional teams to deliver a best-in-class customer experience.

You will monitor daily order execution, troubleshoot exceptions, and help us improve data accuracy, speed, and system integration across the platform.