Order Management Associate

Fanatics Collectibles; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

Fanatics Collectibles is seeking a detail-oriented Order Management Associate to support our growing international operations. You will ensure smooth order flow for B2B and B2C channels, collaborate with our 3PL, internal systems, and cross-functional teams, and troubleshoot exceptions to deliver an outstanding customer experience.

You will monitor orders in the OMS, verify data across D365, Trello, and WMS, and help with reporting and process improvements.

Qualifications

• Experience in order management, logistics coordination, or supply chain support.
• Strong attention to detail and organized under pressure.
• Proficient with multiple systems: OMS, WMS, D365, Excel; Trello and Slack a plus.
• Team player with cross-functional collaboration in fulfilment, CS, and commercial teams.
• Fluent in English (spoken and written); Italian or German a plus depending on location.

Responsibilities

• Process B2B and B2C orders through the Order Management System.
• Monitor and resolve order exceptions with internal and external teams.
• Verify order data across D365, Trello, and WMS for correct shipments.
• Prioritize urgent or complex orders including promos and high-profile shipments.
• Coordinate with Fulfilment & Returns Manager and 3PL on stock and allocations.
• Support timely processing of customer returns and credits.
• Prepare daily/weekly order flow and dashboards; assist audits.
• Suggest and support process improvements to enhance accuracy and speed.

Skills

Order management

Logistics coordination

Attention to detail

MS Excel

OMS

WMS

D365

Trello

Slack

English fluency

Tools

D365

Excel

Trello

Slack

WMS

OMS

Job description

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About the Team

Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.

Role Summary

Fanatics Collectibles is seeking a detail-oriented and proactive Order Management Associate to support our growing international operations. This role plays a critical part in ensuring smooth and accurate order flow across both B2B and B2C channels, working closely with our 3PL partner, internal systems, and cross-functional teams. You’ll be responsible for monitoring daily order execution, troubleshooting exceptions, and helping us deliver a best-in-class customer experience.

Key Responsibilities

• Order Processing: Ensure timely and accurate processing of B2B and B2C orders via our Order Management System, coordinating closely with our 3PL and internal stakeholders
• Exception Handling: Monitor system and operational exceptions (e.g. address issues, stock availability, fulfilment delays), proactively flag and resolve with internal and external teams
• Data Accuracy: Review and validate order data across D365, Trello, and WMS platforms to ensure fulfilment alignment and accurate customer shipments
• Prioritization: Identify and elevate urgent or complex orders to ensure customer expectations are met, including eComm promos, HNW clients, and high-profile retail shipments
• Inventory Coordination: Work with the Fulfilment & Returns Manager and 3PL to manage stock availability and allocations against open orders
• Returns Support: Liaise with Customer Service and 3PL to ensure timely processing of customer returns and credit issuance
• Reporting: Assist in preparing daily/weekly order flow and exception dashboards. Support internal audits and performance reviews with relevant data
• Process Improvement: Contribute ideas and support implementation of process updates that improve accuracy, speed, and system integration across platform

Skills and Experience Required

• Experience in order management, logistics coordination, or supply chain support—ideally in a fast-paced B2C/B2B environment
• Strong attention to detail, organized and reliable under pressure
• Comfortable using multiple systems: experience with OMS, WMS, D365, Excel, and collaboration tools like Trello and Slack a plus
• Team player who thrives in cross-functional collaboration—especially with fulfilment, customer service, and commercial teams
• Fluent in English (spoken and written); Italian or German a plus depending on location.
• Customer-first mindset with a bias for action and problem solving

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.

Subject to applicable laws, Fanatics Collectibles may choose to run a background check.

This role is designated as on-site and requires working from the office five days per week.