Global Order Management Specialist

Divvy Cloud Corp.; Belfast City District; On-site; GBP 60,000 - 80,000; Full time

Job summary

Rapid7 in Belfast seeks an Order Management Specialist to support Go-To-Customer teams by processing sales orders and resolving issues in the bookings process. You’ll ensure timely fulfillment with minimal friction, handling contract data in NetSuite, Salesforce, and Freshworks.

Collaborating with Legal, IT, Revenue Accounting, and Accounts Receivable, you’ll triage inquiries, improve processes, and participate in cross-functional projects that scale our operations globally.

Qualifications

• Experience in a sales operations, customer service, or finance-related function.
• High level of comfort navigating CRM and ERP technologies like NetSuite and Salesforce.
• Proven attention to detail when managing complex documentation or transactional processes.
• Exceptional communication skills across digital channels and internal meetings.
• Collaborative approach to problem-solving across departmental boundaries.
• Ability to balance many daily tasks, adapt to group dynamics, and adjust priorities in a fast-paced environment.
• Eagerness to understand process changes and drive operational improvements.
• Capacity to partner with teammates across different global time zones.

Responsibilities

• Process sales orders and capture contract data using NetSuite, Salesforce, and Freshworks.
• Collaborate with sales groups to ensure contracts are complete and accurate.
• Review, approve, and reject quotes with high accuracy.
• Fulfill software subscription orders with guidance from teammates.
• Work with Legal, IT, Revenue Accounting, and Accounts Receivable to resolve bottlenecks.
• Triage inquiries, troubleshoot issues, and provide operational direction.
• Participate in cross-functional projects to drive efficiency and scalability.
• Assist in testing and implementing new system functionality and SKUs.

Skills

NetSuite

Salesforce

Freshworks

Detail orientation

Cross-functional

Communication

Problem solving

Process improvement

Go-to-Customer teamwork

Tools

NetSuite

Salesforce

Freshworks

Job description

Rapid7 in Belfast seeks an Order Management Specialist to support Go-To-Customer teams by processing sales orders and resolving issues in the bookings process. You’ll ensure timely fulfillment with minimal friction, handling contract data in NetSuite, Salesforce, and Freshworks.

Collaborating with Legal, IT, Revenue Accounting, and Accounts Receivable, you’ll triage inquiries, improve processes, and participate in cross-functional projects that scale our operations globally.