Global Operating Model Change Director

HSBC Holdings plc; Royal Borough of Greenwich; On-site; GBP 120,000 - 190,000; Full time

Job summary

HSBC Holdings plc is seeking an experienced Group Chief Operating Office (GCOO) Operating Model Change Director to define and deliver material operating model changes aligned with the Group’s objectives. You will work with the Global Head of GCOO Operating Model Change and the leadership team to drive enterprise-wide simplification and measurable outcomes.

You will shape large-scale programmes from design to benefits realisation, create robust business cases, oversee governance, and partner with

Qualifications

• Deep experience in operating model analysis and translating findings into practical change outcomes.
• Ability to apply analytical rigour and contextualise data into business activities and conclusions.
• Excellent written and verbal communication, able to present to senior leadership up to Board level.
• Ability to influence and steer discussions with senior executives across the Group.
• Capable of operating at pace in time-sensitive environments with changing priorities.
• Track record of defining and delivering major business transformation and operating model change.

Responsibilities

• Shape and deliver large-scale operating model change programmes from design to delivery.
• Own enterprise-wide delivery programmes such as Simplification front-to-back from initiation to benefits realisation.
• Create business cases and initiative justifications including outcomes, costs and measures of success.
• Define delivery approaches and plans including solution design and operating model impacts and defining expected outcomes and benefits for the bank.
• Oversee programme management, business analysis, adoption planning and implementation across complex initiatives.
• Partner with senior executive leaders to identify opportunities, set priorities and accelerate decision making and execution.

Skills

Operating model analysis

Transformation programmes

Strategic thinking

Stakeholder management

Communication

Agile delivery

OKR tracking

Job description

HSBC Holdings plc is seeking an experienced Group Chief Operating Office (GCOO) Operating Model Change Director to define and deliver material operating model changes aligned with the Group’s objectives. You will work with the Global Head of GCOO Operating Model Change and the leadership team to drive enterprise-wide simplification and measurable outcomes.

You will shape large-scale programmes from design to benefits realisation, create robust business cases, oversee governance, and partner with