Manager, Business Operations

Dun & Bradstreet; City of Westminster; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Dun & Bradstreet is seeking a Senior Manager, Business Operations in London. Based in Paddington, this hybrid role blends on-site collaboration with strategic leadership to drive transformation and executive decision-making across a global organization.

You will lead high-impact initiatives, develop executive materials, and partner with Finance, Strategy, Product, Sales, Marketing, Operations, and People teams to enable enterprise-wide execution and measurable outcomes.

Qualifications

• Bachelor's degree required in Finance, Analytics, or related field.
• 10+ years of experience in strategy, transformation, management consulting, program management, or senior business operations roles.
• Experience within a leading consulting firm or internal strategy/COO Office is highly desirable.
• Strong executive presence with the ability to engage, influence, and challenge senior stakeholders.
• Exceptional analytical and problem-solving skills, ability to synthesize complex information into clear recommendations.
• Exceptional executive communication skills, including developing executive-level presentations and data-driven narratives.

Responsibilities

• Partner with the COO to translate business strategy into priorities, actionable plans, and measurable outcomes.
• Lead cross-functional projects and initiatives that drive sustainable growth.
• Design and manage executive business review processes for transparency and alignment on metrics.
• Facilitate leadership forums and governance meetings to support decision-making.
• Deliver strategic analysis and actionable insights across financial, operational, customer, and market data.
• Develop business cases, executive presentations, and materials for Board-level decisions.
• Build partnerships across Finance, Strategy, Product, Sales, Marketing, Operations, and People to drive alignment and execution.
• Leverage AI-enabled tools to enhance decision support and improve COO Office processes.
• Develop executive communications and change narratives articulating priorities and transformation initiatives.

Skills

Executive leadership

Strategy translation

Cross-functional collaboration

Data analytics

Stakeholder management

Change management

Education

Bachelor's degree in Finance/Analytics or related field

Tools

Data visualization tools

Job description

The Senior Manager, Business Operations serves as a strategic advisor and trusted partner to the global Chief Operating Officer and senior leadership team, helping to drive strategic priorities, business performance, and transformational change. This role will lead high-impact initiatives that support strategic execution, operational excellence, and executive decision-making. Acting as a trusted advisor to the COO, this role will leverage data, insights, and strong stakeholder management to drive alignment, accelerate execution, and deliver measurable business outcomes across a complex global organization. This role will be based out of our Paddington, London office where we operate on a hybrid basis with 3 days a week on site. Occasional international travel will be required for this role.,

• Partner with the COO to translate business strategy into clear priorities, actionable plans, and measurable outcomes
• Lead cross-functional projects and business initiatives that drive sustainable business growth
• Design and manage executive business review processes, ensuring transparency, accountability, and alignment on key performance metrics and strategic initiatives
• Facilitate leadership forums and governance meetings that support effective decision-making and execution
• Deliver strategic analysis and actionable insights across financial, operational, customer, and market data
• Develop business cases, executive presentations, and decision-support materials that enable informed leadership and Board-level decision-making
• Build strong partnerships across Finance, Strategy, Product, Sales, Marketing, Operations, and People teams to drive alignment and execution. Influence stakeholders at all levels to navigate complex challenges, manage competing priorities, and deliver enterprise-wide impact
• Leverage AI-enabled tools and emerging technologies to enhance decision support, streamline operating processes, improve productivity, and increase the effectiveness of the COO Office
• Develop executive communications and change narratives that effectively articulate strategic priorities, organizational direction, transformation initiatives, and business performance updates for internal and external audiences
  
• Bachelor's degree in Finance, Analytics, or a related field
• 10+ years of experience in strategy, transformation, management consulting, program management, or senior business operations roles
• Experience within a leading consulting firm or in an internal strategy, transformation, COO Office, or Chief of Staff function is highly desirable
• Strong executive presence with the ability to engage, influence, and challenge senior stakeholders constructively
• Exceptional analytical and problem-solving skills, with the ability to synthesize complex information into clear recommendations
• Exceptional executive communication skills, including developing executive-level presentations, analyses, dashboards, and data-driven narratives that inform and influence business decisions
• Proven track record leading complex, cross-functional initiatives in a fast-paced global environment
• Ability to identify improvement opportunities, remove barriers to execution, and drive adoption of new ways of working
• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs