Global NOC Engineer – IP, Networking & 24x7 Support

Transaction Network Services; England; Sur place; GBP 60 000 - 64 000; Plein temps

Avantages offerts par ce poste

Medical and dental coverage

401K with company match

Paid holidays and vacations

Résumé du poste

Transaction Network Services is seeking a skilled Network Operations professional in the United Kingdom to support global TCP/IP, VPN and MPLS networks, working with Cisco, Arista and Juniper gear. The role requires coordinating incident management, change control, and 24x7 desk coverage as part of a global team.

You will interact with customers, vendors, and internal teams, resolving complex routing and network issues.

Qualifications

• TCP/IP, VPN, MPLS and routing knowledge (OSPF, BGP, EIGRP, RIP, IS-IS).
• Hands-on experience with the configuration of Cisco, Arista and Juniper routers and switches.
• ITIL Certification.
• Experience with Microsoft Office software, communications software, and Visio.
• Hardworking, focused, thorough, and punctual.
• Proficient at multitasking.
• Experience working with external customers.
• Experience providing support for NOC environments.
• Computer Science / applicable degree, or equivalent work experience is preferred.
• Experience in a financial industry support role, preferably with a Financial Markets managed service provider or independent software vendor.
• Understanding of Financial Markets (Equity, Futures, Options).
• Advanced knowledge of exchange market data and order routing protocols.
• Experience supporting and troubleshooting multicast market data streams.
• Experience with Change Management Processes.
• 3-5 years’ experience with troubleshooting circuits.
• 3-5 years’ experience with Network Operations and Troubleshooting.
• Excellent communication, customer, and time management skills.
• Self-starter with a drive to develop own skills and knowledge.
• Team player with good attention to detail.
• Direct trading experience advantageous.
• Strong written and verbal communications skills required.

Responsabilités

• Provide support of global large scale TCP/IP, VPN and MPLS networks to include OSPF, BGP, EIGRP, RIP, IS-IS protocols.
• Hands-on configuration and troubleshooting of Cisco, Arista and Juniper routers and switches.
• Vendor management, to include extensive interface with Cisco and Juniper TAC.
• Second-level network and protocol troubleshooting and debugging.
• Coordination, scheduling and support of network maintenance and change management activities.
• Provide on-call escalation support which includes after hours availability on a rotating schedule.
• Operation Readiness, final checks for project acceptance into the NOC for handover support.
• Incident management, ensure all clients and network incidents are restored with minimal service impact.
• Monitor TNS’s various event management systems.
• Monitor and manage inbound customer email.
• Respond to inbound telephone calls to TNS Network Operations.
• Raise incident tickets on the TNS Incident Management ticketing system.
• Provide triage for incidents following defined runbooks.
• Engage NOC engineers on incidents to see the incident through to successful resolution.
• Work as part of a global team that provides 24x7 IP Desk coverage on a rotation basis.

Connaissances

TCP/IP routing

Customer service

Communication skills

Multitasking

Formation

Computer Science / degree or equivalent

ITIL Certification

Outils

Cisco devices

Arista devices

Juniper devices

Office/Visio

Description du poste

Transaction Network Services is seeking a skilled Network Operations professional in the United Kingdom to support global TCP/IP, VPN and MPLS networks, working with Cisco, Arista and Juniper gear. The role requires coordinating incident management, change control, and 24x7 desk coverage as part of a global team.

You will interact with customers, vendors, and internal teams, resolving complex routing and network issues.