Senior Network & Security Incident Leader (NOC) - Hybrid

risual Limited; East Midlands; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid Working

Private Medical Insurance

Employee Assistance Program

25 days holidays + birthday off

Company Pension Scheme

Life Assurance x4

Training Academy

Job summary

Node4 in the United Kingdom is seeking a Senior Network Engineer to act as the senior technical authority within the 24/7 NOC, leading resolution of complex incidents and owning major escalations.

You will provide technical leadership across the team, mentor colleagues, work a 24/7 shift rota, participate in on-call rotations, and help drive service quality, governance, and adherence to SLAs.

Qualifications

• Proven experience as a Senior Network Engineer or Support Engineer.
• Strong hands-on experience across network technologies including routing, switching, firewalls, and WAN environments.
• Experience working in SLA-driven, managed service environments.
• Ability to handle major incidents and complex technical challenges.
• Strong mentoring, communication, and leadership skills.
• Experience with change control, governance, and best-practice processes.

Responsibilities

• Own and resolve complex and business-critical incidents, acting as technical escalation point for engineers.
• Provide technical leadership during major incidents, supporting coordinated and effective recovery.
• Drive accountability for technical quality, ticket standards, and resolution approaches.
• Support engineers with troubleshooting, guidance, and best practice.
• Contribute to problem identification and root cause resolution, reducing repeat incidents.
• Review and assure quality of tickets, configurations, and documentation.
• Maintain clear communication with stakeholders during escalations and priority incidents.
• Support adherence to SLA, incident, and change management processes.

Skills

Senior Network Engineer

Mentoring

Leadership

Tools

Routing

Switching

Firewalls

WAN

Job description

Node4 in the United Kingdom is seeking a Senior Network Engineer to act as the senior technical authority within the 24/7 NOC, leading resolution of complex incidents and owning major escalations.

You will provide technical leadership across the team, mentor colleagues, work a 24/7 shift rota, participate in on-call rotations, and help drive service quality, governance, and adherence to SLAs.