Global Maritime CS Team Lead

Medium; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Job summary

A dynamic market leader in the UK seeks a hands-on leader to manage and support a global team of Customer Success Managers. In this role, you'll drive customer outcomes, coach your team, and manage the renewal pipeline. The ideal candidate will have leadership experience, a strong understanding of the maritime industry, and a proven ability to motivate and retain high-performing team members. Join a company dedicated to innovation and customer satisfaction.

Qualifications

• 1+ years of leadership experience managing a Customer Success team.
• Proven ability to lead and support a distributed team across diverse cultures and regions.
• Excellent people management skills with a track record of motivating high-performing team members.

Responsibilities

• Manage and support a team of Customer Success Managers.
• Grow and retain key members of the team.
• Manage the renewal pipeline and drive mitigation strategies.

Skills

Leadership experience

Knowledge of maritime industry

Data analysis

Customer-centric approach

People management

Technical competence

Empathetic communication

Ambitious and high-performing

Job description

A dynamic market leader in the UK seeks a hands-on leader to manage and support a global team of Customer Success Managers. In this role, you'll drive customer outcomes, coach your team, and manage the renewal pipeline. The ideal candidate will have leadership experience, a strong understanding of the maritime industry, and a proven ability to motivate and retain high-performing team members. Join a company dedicated to innovation and customer satisfaction.