Global L&D Manager: ServiceMax & Customer Training

Rapiscan Systems, Inc.; Redhill; Presencial; GBP 65.000 - 90.000; Jornada completa

Descripción de la vacante

Rapiscan Systems is seeking a visionary Learning and Development (L&D) Manager to lead the design, delivery, and evolution of impactful learning programs across the global service organization. This role focuses on shaping a strategic learning roadmap that advances technical mastery, leadership capability, and customer training initiatives.

You will own the global training strategy, build modular induction tracks, and partner with HR, operations, and sales to grow capability, revenue, and client

Formación

• Bachelor's degree in L&D, OD, HR, Business or related field.
• CIPD Level 5 or equivalent L&D qualification.
• Minimum 6 years' experience in talent development or organizational development.
• Proven track record in designing and delivering innovative L&D solutions.
• Strong facilitation, coaching, and presentation skills.
• Expertise in training lifecycle, certification pathways, and career development architecture.
• Excellent project management and analytical skills.
• Strong interpersonal and stakeholder engagement capabilities.
• Proficiency in MS Office and talent management platforms.

Responsabilidades

• Design and deliver strategic learning programs aligned with global service goals.
• Facilitate engaging workshops, coaching sessions, and skill-building initiatives.
• Build competency-based learning pathways for engineers, support teams, and service leaders.
• Conduct skills gap analyses and implement targeted upskilling programs.
• Launch mentoring, coaching, and certification frameworks.
• Partner with HR and leadership to support succession planning and career growth.
• Develop digital learning content including eLearning, MicroLearning, and virtual campus materials.
• Lead the global ServiceMax training strategy across all service functions.
• Create structured learning paths tailored to diverse roles.
• Customize content to reflect workflows, compliance, and customer SLAs.
• Deliver onboarding and upskilling sessions for internal and external partners.
• Stay ahead of ServiceMax updates and integrate new features into training.
• Design and deliver customer-facing training programs that generate revenue and deepen client relationships.
• Collaborate with commercial teams to package and promote learning solutions.
• Continuously evolve offerings to meet market demand and business growth.
• Lead the creation of a modular induction program for new service employees.
• Develop role-specific tracks and technical onboarding content.
• Use digital platforms to automate onboarding and track progress.
• Monitor early performance indicators to optimize onboarding effectiveness.
• Design and execute a global leadership development program for service leaders.
• Develop tiered curricula for emerging, mid-level, and senior leaders.
• Facilitate immersive learning experiences and global peer cohorts.
• Track leadership outcomes and continually update content to evolving needs.
• Lead the implementation of qualifications and apprenticeships to support service growth.
• Build strategic partnerships with educational institutions and industry bodies.
• Communicate regularly with stakeholders to ensure alignment and gather feedback.
• Support broader learning initiatives across Sales, Operations, Program Management, and HR.

Conocimientos

L&D strategy

facilitation

coaching

presentation

stakeholder engagement

project management

MS Office

talent management systems

training delivery

communication

Educación

Bachelor's degree in L&D/OD/HR/Business

CIPD Level 5 or equivalent

Master's degree or MBA (desirable)

Herramientas

MS Office

Talent management platforms

Descripción del empleo

Rapiscan Systems is seeking a visionary Learning and Development (L&D) Manager to lead the design, delivery, and evolution of impactful learning programs across the global service organization. This role focuses on shaping a strategic learning roadmap that advances technical mastery, leadership capability, and customer training initiatives.

You will own the global training strategy, build modular induction tracks, and partner with HR, operations, and sales to grow capability, revenue, and client