Global IT Support Technician – Hardware & VIP Support

HCLTech; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive compensation

Diverse and inclusive culture

Up to 20 vacation days

Health and life insurance

Job summary

A leading technology company is seeking an IT Support Associate to provide hardware and software support to employees in Greater London. Responsibilities include troubleshooting issues across Windows and Macintosh platforms, managing inventory, and preparing reports. The ideal candidate has 3-5 years of IT experience, outstanding customer service skills, and is able to adapt to a dynamic environment. The role offers competitive compensation and various employee benefits, including up to 20 days of vacation per year in a supportive team environment.

Qualifications

• 3-5 years of IT experience with technical training preferred.
• Outstanding customer service and interpersonal skills are essential.
• Experience working in a help desk environment is a plus.

Responsibilities

• Provide hardware/software support to employees and new hires.
• Troubleshoot issues on multiple platforms and provide remote support.
• Manage inventory and provide weekly reports.

Skills

Customer service skills

Knowledge of Windows OS

Knowledge of Macintosh OS

Technical training

Basic network concepts (TCP/IP)

Organizational skills

Teamwork

Ability to prioritize tasks

Education

3-5 years IT experience

MCP and/or A+ Certifications

Tools

Microsoft Office Suite

Job description

A leading technology company is seeking an IT Support Associate to provide hardware and software support to employees in Greater London. Responsibilities include troubleshooting issues across Windows and Macintosh platforms, managing inventory, and preparing reports. The ideal candidate has 3-5 years of IT experience, outstanding customer service skills, and is able to adapt to a dynamic environment. The role offers competitive compensation and various employee benefits, including up to 20 days of vacation per year in a supportive team environment.