IT Support Technician

Widen the Net | B Corp™; Greater London; On-site; GBP 33,000 - 41,000; Full time

Job summary

Widen the Net | B Corp™ is seeking an IT Support Technician to cover end-user support in Central London. The role focuses on macOS, Windows, and Linux troubleshooting, with core duties including AD, Group Policy, and modern workspace tools.

The position is a 12-month full-time contract inside IR35, based on-site near Liverpool Street, paying £200 per day. The role requires 5 days on-site during standard hours in central London.

Qualifications

• 2+ years of experience working in IT support/service desk.
• Experience troubleshooting macOS, Windows, and Linux environments.
• Experience with modern workspace tech (Google Workspace, Okta, Slack) is a big plus.

Responsibilities

• Troubleshoot Mac OS, Windows OS, Linux OS, networks, AD, Group Policy, AV, video conferencing, storage and backups.
• Support modern workspace technologies like Okta, Slack, Google Workspace, JAMF, Airwatch.
• Triage backlog, analyze issues, escalate, and resolve within SLA; document processes.
• Create/sustain documentation; basic scripting with Bash or PowerShell and small automation tooling.

Skills

Mac OS X / MacOS

Windows OS

Linux OS

Active Directory

Group Policy

Video conferencing

Tools

JAMF MDM

Google Workspace

Okta

Slack

Job description

IT Support Technician / IT Support Analyst /1st/2nd Support / 1st & 2nd Line Support / IT Technician / End User Support Technician

Our client is an AI powered customer experience software company based in London.

They are looking for an IT support technician to support the users based in Central London:

Responsibilities

• Troubleshooting Mac OS, Windows OS, Linux OS, IT network, switches and routers, Active Directory, Group Policy, AV and video conferencing, storage, backups
• Support modern workspace technologies such as Okta, Slack, Google Workspace, JAMF, Airwatch
• Clearing tickets backlog, analysing issues and following up with end users, elevate technical issues, helping resolving problems and finding root cause within SLA;
• Documentations
• Scripting using Bash or Powershell or Bash and help build small automation tools

Requirements

-2 + years experience working as IT support/service desk;

• Working knowledge in troubleshooting Mac OS X/Mac/Apple technologies and Windows OS
• Experience in JAMF MDM is a big plus
• Experience in modern digital workspace technologies such Google Workspace, Okta, Slack is a big plus

Initially 12 months full time contract and very likely to renew afterwards, inside IR35 contract £200 per day. 5 days on site in central London near Liverpool Street (Mon-Fri standard business hours).