Global IT Operations & Broadcast Support Analyst

NBCUniversal; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A global media company is seeking a TechEx IT Operations Analyst to provide high-class IT support to their UK offices and global user base. The role involves desktop support and engaging with enterprise systems across various business units. Candidates should have at least 3 years of IT support experience, proficiency in Windows and Apple environments, and strong communication skills. This position offers the opportunity to participate in shift rotations while delivering critical support in a fast-paced environment.

Qualifications

• 3+ years of IT support experience in client-facing roles.
• Experience with WIN10 and Apple OSX desktop platforms.
• Knowledge of Office 365, Active Directory, and basic networking.

Responsibilities

• Provide IT support to clients in UK offices and globally.
• Participate in a shift rotation for various tech support tasks.
• Support production and broadcast remotely or on-site.

Skills

Customer service

Problem solving

Communication

Cyber Security awareness

Multi-tasking

Tools

Windows 10

Apple OSX

O365 Ecosystem

Active Directory

Service Now

Job description

A global media company is seeking a TechEx IT Operations Analyst to provide high-class IT support to their UK offices and global user base. The role involves desktop support and engaging with enterprise systems across various business units. Candidates should have at least 3 years of IT support experience, proficiency in Windows and Apple environments, and strong communication skills. This position offers the opportunity to participate in shift rotations while delivering critical support in a fast-paced environment.