Global Head of Service Reliability & Incident Excellence

Morson Edge (Financial Services); Liverpool; Hybrid; GBP 170,000; Full time

Job summary

A leading global financial services organization is seeking a Director of IT Service Resilience to shape and deliver their global recovery strategy. This senior role involves driving incident excellence and building long-term service resilience. Candidates must have a strong background in SRE oversight, incident management, and cloud operations. The position offers a competitive salary of circa £170,000 with additional benefits, and can be based in either Birmingham or Sheffield in a hybrid model.

Benefits

Benefits package

Qualifications

• Proven abilities overseeing SRE, Infrastructure, DevOps, Cloud and Technical Operations.
• Significant experience leading global Site Reliability Engineering initiatives.
• Ability to build and lead a centre of excellence and embed SRE best practices.

Responsibilities

• Shape and deliver the organisation’s global recovery strategy.
• Drive incident excellence while building long-term service resilience.
• Set the vision and lead execution of cultural transformations.

Skills

SRE oversight

Incident management

Cloud and Technical Operations

Leading global initiatives

Strong communication

Job description

A leading global financial services organization is seeking a Director of IT Service Resilience to shape and deliver their global recovery strategy. This senior role involves driving incident excellence and building long-term service resilience. Candidates must have a strong background in SRE oversight, incident management, and cloud operations. The position offers a competitive salary of circa £170,000 with additional benefits, and can be based in either Birmingham or Sheffield in a hybrid model.