Global Governance, Risk & Performance Lead

JLL; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global real estate services firm is seeking a Global, Governance, Performance & Risk Lead in London, responsible for monitoring performance, managing governance structures, and ensuring compliance with contractual obligations. This role demands strong attention to detail, excellent communication, and commercial acumen. You will collaborate with internal stakeholders to achieve business objectives and drive profitability while enhancing contract management capabilities through best practices and training initiatives.

Qualifications

• Strong understanding of contractual obligations and legal implications.
• Ability to develop governance and performance strategy.
• Experience with risk and compliance management.

Responsibilities

• Monitor contract performance indicators and financial metrics.
• Develop and manage the governance structure and process.
• Ensure adherence to MSA contract requirements.

Skills

Attention to detail

Excellent communication skills

Negotiation skills

Commercial acumen

Education

Degree in relevant field

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Global, Governance, Performance & Risk Lead

What this job involves

This role is accountable for the monitoring, alignment and adjustments of JLL global performance to the terms, conditions and deliverables agreed in the MSA contract with the client. A key part of the role will be to develop and maintain relationships with the client and relevant stakeholders, receive feedback on MSA issues or risks, governance structures and performance. It involves working closely with various internal stakeholders, including Legal, Finance, Sourcing, Solutions, Platform, and Operations teams, to meet JLL’s business objectives and legal requirements.

The Governance, Performance and Risk Lead must possess strong attention to detail, excellent communication and negotiation skills, commercial acumen and a deep understanding of contractual obligations, risks and legal implications whilst approaching with pragmatism to address any issues.

The role has Executive oversight of governance, performance, risk and compliance functions and be the point of escalation across the Account.

What your day-to-day will look like

Strategy development

Collaborate with the Global Account Director, FD and core senior leaders to develop a performance and governance strategy aligned with the account’s overall goals, objectives and commitments to drive profitability of account for JLL.

Become an account SME on the terms of the MSA to provide relevant guidance/understanding and risk mitigation for JLL and the Account, in particular an understanding of the commercial terms of the contract and work with Finance to create an account plan which ensures global alignment across all countries.

Strategically develop and manage the governance structure and process to enable JLL to communicate key risks and opportunities to the client.

Commercial management

Monitor and analyse financial performance indicators against the commitments of the contract, such as KPI’s, revenue, costs, and profitability.

Prepare and present reports on commercial risk exposure, mitigation efforts, and emerging trends to senior management and key stakeholders.

Work closely with the FD and regional finance teams to understand any areas where JLL management fee could be at risk and ensure mitigating actions are taken on a contemporaneous basis to reduce exposure.

Governance and performance

Oversee the global governance structure, meetings and ensure compliance to the agreed schedules. Work with the assigned team to ensure documents meet requirements and drive continuous improvement, bringing best of JLL to the client.

Oversee the global collation of performance indicators and analysis for reporting including global KPI tracking working with the regional performance team and Regional Directors on strategies to address any actions and continually improve / drive better KPI scores.

MSA compliance

Ensure adherence to process by JLL and the client for contractual changes and change control and that they are appropriately documented with financial implications understood by all parties.

Risk and compliance

Provide oversight and global consistency in approach for the risk and compliance team. Be an escalation point for any items that require global involvement or resolution.

Process Improvement: Continuously evaluate and improve the contract management and governance process to increase efficiency, improve engagement, reduce risks, and enhance overall contract performance. Implement best practices and tools to streamline contract lifecycle management.

Business development: Work across the JLL Business to identify new business opportunities and potential markets for expansion for the Account.

Training and Knowledge Sharing

Provide strategy for best-in‑class training and guidance to internal teams on contract-related matters, foster knowledge sharing within the account and JLL to enhance contract management capabilities.

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Location

On‑site – London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. I want to work for JLL.