Global Financial Crimes Support Manager

Bank of America; Belfast; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global financial institution is seeking a Global Financial Crimes Support Manager in Belfast. This pivotal role involves supporting the Anti-Money Laundering Program, managing investigations, and ensuring regulatory compliance. Ideal candidates will possess a Bachelor's degree and significant experience in the financial services sector. The role offers competitive benefits including healthcare, pension, and various flexible options tailored to individual needs. Join us to contribute to a vital area within a leading organization.

Benefits

Private healthcare for you and your family

Competitive pension plan

20 days of back-up childcare

Access to a wellbeing account

Use of a flex fund towards benefits

Access to emotional wellbeing helpline

Qualifications

• Demonstrated business and functional experience.
• Proven experience within a similar role from the financial services industry.
• Ability to effectively communicate to inform and influence.

Responsibilities

• Support the Company’s Anti-Money Laundering Program.
• Manage performance support functions for investigations.
• Ensure compliance with enterprise and local Laws.

Skills

Excellent communication and report-writing abilities

Strong organisational skills

Attention to detail

Regulatory Compliance

Excellent analytical and problem-solving skills

Experience in governance

Excellent Microsoft Office skills

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Access

Job description

Job Description

Job Title: Global Financial Crimes Support Manager

Corporate Title: up to Director

Location: Belfast

Company Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi‑faceted approach for flexibility, depending on the various roles in our organisation.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Join Us in Belfast – A City of Opportunity and Innovation

We’re thrilled to announce the opening of our new office in Belfast—a vibrant, fast‑growing hub for financial services and technology, and a strategic addition to Bank of America’s global footprint. This expansion underscores our commitment to investing in talent and driving innovation across the UK and Ireland.

Our new offices at City Quays are in the heart of a city celebrated for its rich history, dynamic culture, and thriving business community. Whether you’re local or considering relocation, you’ll find a welcoming environment, an excellent quality of life, and the opportunity to help shape the future of banking.

About Bank of America in Belfast

Bank of America is one of the world’s leading financial institutions, powered by approximately 213,000 talented employees worldwide. Our new Belfast facility will strengthen our business continuity planning and risk management capabilities while reinforcing the expertise and value delivered across our global teams. We’re committed to creating up to 1,000 new roles, starting with positions in Global Anti‑Money Laundering Operations and Global Financial Crimes Compliance. These teams will focus on critical areas such as client due diligence, quality assurance, and regulatory compliance support—key functions that safeguard the integrity of the international financial system.

Role Description

This job is responsible for supporting the Company’s Anti‑Money Laundering Program with a focus on financial crime investigations. Key responsibilities include assisting financial crime investigations management and oversight of investigative efforts related to fraud, money laundering, or terrorist financing.

Responsibilities

Manages performance support functions for the Non‑US Financial Crimes Investigation team, including Associate development and training, reporting and metrics, talent planning, and inventory management. Requires general knowledge of managing an operations area and may be used as a primary contributor in a variety of projects. Leads and directs the work of others and ensures staffing levels and capacity are appropriate to meet production requirements. This role may also have some oversight of performance support functions for US Financial Crimes Investigations being performed in Belfast.

• Oversees maintenance of Non‑US financial crimes investigations processes, ensuring risks are managed through robust controls and metrics which provide robust monitoring of performance.
• Drives change to implement or amend policies, standards, procedures and/or processes to address regulatory requirements, and challenging the implementation plan as needed.
• Manages the production of independent financial crimes risk management reporting to Global Compliance & Operational Risk (GC&OR) Senior Leaders and FLU/CF Senior Leaders.
• Oversee the Non‑US financial crimes investigations case inventory, ensuring adherence to enterprise and local Laws, Rules, and Regulations.
• Manages change through governance routines, escalating to management/board level committees as appropriate.
• Oversees the identification, aggregation, reporting, and escalation of the remediation and thematic analysis of FLU/CF‑owned issues and control enhancements related to financial crimes.
• Manages requests for information concerning Non‑US financial crimes investigations from internal and external Bank of America stakeholders as required.
• Continuous focus on operational excellence of the end‑to‑end processes of existing programs.
• Manages Reporting and analysis of program data and overall performance with teams, vendors, and partners.
• Oversight of investigations training program inclusive of new hire and continuing education.

Skills

• Excellent communication and report‑writing abilities, including ability to communicate with stakeholders globally.
• Strong organisational skills, time management, and attention to detail.
• Coaching.
• External Resource Management.
• Regulatory Compliance.
• Issue Management.
• Confident working within global policies, procedures and risk management guidelines.
• Risk Management.
• Strategy Planning and Development.
• Written Communications.
• Excellent analytical and problem‑solving skills.
• Experience in governance, specifically routines and dashboards.
• Excellent Microsoft Office skills including Excel, Powerpoint, Word and Access.

Required Qualifications

• Demonstrated business and functional experience.
• Degree required: Bachelor’s or equivalent experience.
• Certified Anti‑Money Laundering Specialist (preferred).
• Proven experience within a similar role from the financial services industry and / or government entity.
• Effectively communicate to inform, influence, and resolve key issues in a timely manner with all levels of the organisation.
• Highly organised with the ability to prioritise competing demands, including the ability to prioritise work and meet deadlines.
• Ability to be flexible in support of the maturing organisation with a global scope and mindset.

Benefits of working at Bank of America

UK

• Private healthcare for you and your family.
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.
• 20 days of back‑up childcare including virtual tutoring and 20 days of back‑up adult care per annum.
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
• Use of a flex fund to use towards benefits.
• Access to an emotional wellbeing helpline, and virtual GP services.
• Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood.
• Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm.
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area.

Bank of America

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind‑set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio‑economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We monitor the community background and sex of our job applicants and employees in order to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998. We invite you to register your information by completing the following form https://bac.avature.net/belfast

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.