Service Manager

Innovo Global Talent; Northern Ireland; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

An established automation and engineering provider is seeking a dynamic Service Manager to lead its Field Service Team across Ireland. The role combines operational excellence with strategic growth of the service business in both Northern Ireland and the Republic of Ireland. Responsibilities include managing a team of engineers, driving service performance, and fostering customer relationships. Ideal candidates will have an engineering qualification and experience in a leadership role. Competitive salary and opportunities for growth are offered.

Qualifications

• Proven experience supervising or managing engineering teams.
• Strong commercial awareness with the ability to manage budgets and contracts.
• Confident communicator with strong customer engagement skills.

Responsibilities

• Lead, organise and support a team of 4 Field Service Engineers across Ireland.
• Drive service performance across planned and reactive maintenance activities.
• Take ownership of financial controls including overtime, training and operational spend.
• Build strong customer relationships while identifying opportunities for service growth.
• Support the development and expansion of the Republic of Ireland business entity.

Skills

Leadership in engineering teams

Customer engagement skills

Commercial awareness

Health & Safety knowledge

Education

Qualified in Mechanical, Electrical or Manufacturing Engineering

Job description

📍 Home-Based | Northern Ireland or Republic of Ireland

An established automation and engineering provider is looking for a dynamic Service Manager to lead its Irish Field Service Team and support continued growth across the Republic of Ireland and Northern Ireland. This is a senior leadership role combining operational excellence with strategic expansion of the Irish service business.

• Lead, organise and support a team of 4 Field Service Engineers across Ireland
• Drive service performance across planned and reactive maintenance activities
• Take ownership of financial controls including overtime, training and operational spend
• Build strong customer relationships while identifying opportunities for service growth
• Support the development and expansion of the Republic of Ireland business entity
• Qualified in Mechanical, Electrical or Manufacturing Engineering (or similar)
• Proven experience supervising or managing engineering teams
• Strong commercial awareness with the ability to manage budgets and contracts
• Confident communicator with strong customer engagement skills
• Health & Safety knowledge (IOSH / SMSTS or equivalent preferred)

This role offers the opportunity to shape service delivery standards, develop a high-performing team, and play a key part in expanding operations across the Irish market.

📩 Apply now or message for a confidential conversation.