Global Employee Benefits Account Manager

Aon plc; Birmingham; Presencial; GBP 42.000 - 66.000; Jornada completa

Descripción de la vacante

NFP is hiring an International Employee Benefits Account Manager to support the International Benefits team in Birmingham. You will manage a client portfolio, provide administrative support, and own service delivery with the Consultant to ensure outstanding customer service.

Key duties include researching local markets, handling client inquiries within 24 hours, maintaining records in Egnyte and Salesforce, and contributing to renewals and new business development across countries.

Formación

• Customer-oriented with a passion for delivering customer service excellence.
• Clear and effective communication, both written and verbal.
• Active listening and attention to detail in administrative tasks.
• Strong organisation, time management and prioritisation skills.
• Ability to work quickly without sacrificing accuracy; energetic and proactive.
• Problem solving with the ability to liaise across teams for solutions.
• BA or BSc degree preferred or equivalent experience.

Responsabilidades

• Gather information from product providers, HR and third parties and conduct local market research (AXCO).
• Understand client aims and requirements to tailor recommendations per country.
• Respond promptly to client enquiries (usually within 24 hours) about renewals and changes.
• Use a work log to track progress and keep clients updated.
• Manage relationships with clients/brokers for renewals and administration.
• Attend client meetings and calls; prepare accurate information for consultants.
• Follow minimum standards and maintain accessible file structures on Egnyte.
• Update back-office systems with client and provider contacts.
• Record commission/fee information in Salesforce per MTBC standards.
• Produce detailed client reviews and liaise with consultants accordingly.
• Ensure client documentation is accessible via Egnyte for colleagues and clients.
• Collaborate with consultants to exceed service levels and update clients regularly.
• Develop new opportunities by gathering market intelligence and documenting it.
• Ensure activities comply with international rules and keep country knowledge current.
• Participate in professional development and CPD, pursuing relevant qualifications.
• Train and mentor new starters, sharing insights into clients and processes.

Conocimientos

Customer orientation

Strong communication

Excellent listening

Organised

Activity oriented

Problem solver

BA or BSc degree

Educación

BA or BSc degree preferred or equivalent experience

Descripción del empleo

NFP is hiring an International Employee Benefits Account Manager to support the International Benefits team in Birmingham. You will manage a client portfolio, provide administrative support, and own service delivery with the Consultant to ensure outstanding customer service.

Key duties include researching local markets, handling client inquiries within 24 hours, maintaining records in Egnyte and Salesforce, and contributing to renewals and new business development across countries.