Global Employee Benefits Account Manager

Mackenzie Consultants Limited; Birmingham; Presencial; GBP 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global exposure and impact

People First culture

Professional development (CPD)

Comprehensive employee benefits

Descripción de la vacante

NFP is seeking an International Employee Benefits Account Manager to support the International Benefits team in Birmingham. You will manage a portfolio of clients, provide administrative support, and collaborate with Consultants to deliver exceptional service.

You will gather market information, tailor recommendations to country needs, respond quickly to client enquiries, and maintain accurate records. The role involves constant coordination with providers, HR, and brokers and requires a

Formación

• Customer orientation with a positive attitude and willingness to exceed expectations.
• Strong communication, clear verbal and written skills.
• Excellent listening and accuracy in administrative work.
• Good organisation and prioritisation to meet client needs.
• Activity oriented: fast-paced but detail-focused.
• Problem solving and innovative, liaising across teams.
• BA or BSc degree preferred or equivalent experience.

Responsabilidades

• Gather information from providers, HR, and third parties including AXCO to research client markets and options.
• Understand client aims and ensure country-specific recommendations per IDD.
• Serve clients: respond promptly to enquiries (typically within 24 hours) regarding existing arrangements, renewals and changes.
• Maintain a work log to keep clients fully informed of progress.
• Liaise with clients and brokers for renewals and administration of benefit plans.
• Attend client meetings and calls with Consultants; prepare requested information.
• Adhere to Minimum Standards/Process Guides and ensure files are well organized for accessibility.
• Update back-office systems with client information and contacts.
• Record commission/fee information per MTBC standards.
• Prepare detailed reports and summaries for client reviews in collaboration with the Consultant.
• Ensure client documentation is accessible in Egnyte for clients and MTBC colleagues.
• Collaborate with the Consultant to exceed service levels and provide regular updates.
• Generate market intelligence and new business opportunities and record them promptly.
• Ensure all activities comply with international rules and keep knowledge up to date.
• Stay updated on products and country specialisations.
• Participate in CPD and mentoring new starters.

Conocimientos

Customer orientation

Strong communication

Active listening

Organisation & time management

Fast-paced with attention to detail

Problem solving & initiative

BA or BSc degree preferred

Educación

BA or BSc degree preferred or equivalent experience

Descripción del empleo

NFP is seeking an International Employee Benefits Account Manager to support the International Benefits team in Birmingham. You will manage a portfolio of clients, provide administrative support, and collaborate with Consultants to deliver exceptional service.

You will gather market information, tailor recommendations to country needs, respond quickly to client enquiries, and maintain accurate records. The role involves constant coordination with providers, HR, and brokers and requires a