Employee Benefits Account Manager

NFP Corp; Birmingham; On-site; GBP 32,000 - 52,000; Full time

Job summary

NFP Corp in Birmingham is seeking an Employee Benefits Account Manager to support our growing Benefits team. You will look after a portfolio of clients, provide administrative support and take ownership of client service delivery in partnership with the Consultant.

You will liaise with providers and HR, respond to enquiries, onboard new clients, manage renewals and enrolments, and produce reports and market analyses to inform decisions, while keeping up to date with benefit products and

Qualifications

• Experience with employee benefits across product lines.
• Strong communication, verbal and written.
• Excellent organisation and attention to detail.
• BA or BS degree preferred or equivalent experience.

Responsibilities

• Liaise with product providers, HR and third parties to analyse contractual information.
• Respond promptly to client enquiries regarding renewals and changes, including scheduling renewals and enrolments.
• Assist Consultants to onboard new clients, ensure benefit packages meet client needs, and produce reports/market analyses.
• Work with the Consultant to exceed client expectations on service levels and information provided.
• Generate market intelligence and information on potential opportunities to grow the NFP portfolio.
• Produce detailed policy summaries and portfolio valuations for client review meetings.
• Keep knowledge up to date on products, legislation, and technical changes.

Skills

Employee benefits

Strong communication

Excellent organisation

Attention to detail

Education

BA or BS degree

Job description

Posting Description

We’re hiring for an Employee Benefits Account Manager to support our growing Benefits team!

To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Employee Benefits Account Manager to join our dynamic Employee Benefits team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. As one of our Employee Benefits Account Managers, you will be looking after a portfolio of clients, providing administrative support and taking ownership of all areas of client service delivery and working in partnership with the relevant Consultant to provide outstanding customer service.

We’re looking for someone with:

• Previous experience with employee benefits across product lines
• A positive attitude and behaviours, demonstrating an awareness and willingness to respond to customers to exceed their needs, requirements, and expectations
• Strong communication who is able to express themselves clearly and positively, both verbally and in written communication
• Excellent organisation, who is able to prioritise customer needs above all else
• Attention to detail, being able to work at a fast pace and enjoys being busy
• BA or BS degree preferred or equivalent experience

Using these skills, you’ll be:

• Liaising with product providers, HR and other third parties as well as conducting client research consisting of in-depth analysis of many different types of financial contracts
• Responding promptly to client enquiries regarding their existing arrangements, renewals and any changes in circumstances, including scheduling of renewals and re-enrolment dates
• Supporting Consultants to onboard new clients, ensuring the benefit package meets the clients’ needs and all reports / market analysis / account manager process guides / summary of benefits are produced within agreed timeframes
• Working in conjunction with the relevant Consultant to ensure that client expectations are exceeded in terms of the service levels and information provided
• Generating market intelligence and key information regarding potential new opportunities to develop clients and increase the NFP portfolio
• Producing detailed policy summaries, recommendation reports and portfolio valuations for client review meeting
• Ensuring knowledge is refreshed and up to date concerning products, liaising with Head of Risk as well as Providers
• Keeping up to date with all relevant product, legislative and technical changes, as required

Who is NFP

• Insurance (helping them manage key risks)
• Health and safety (supporting them to create a safer workplace for their employees)
• Employee benefits (helping them reward their people more effectively)
• HR, people and talent (supporting employers and their people to thrive through changes and challenges)

What you’ll love about working here

• working in a dynamic, fast-paced organisation in an exciting industry
• the opportunity to do globally impactful work from day one
• learning from industry and business line specialists with decades of experience
• a huge variety of projects to work on and challenges to solve
• our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
• a rich suite of employee benefits and out-of-work perks

#NFPUK