Employee Benefits Account Manager — Client Growth & Service

NFP, an Aon company (Europe); Birmingham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Matched employer pension contributions

Life Assurance

Group Income Protection

Job summary

NFP, an Aon company, is seeking an Account Manager to join its Employee Benefits team in the UK & Ireland. You will manage a portfolio of clients, provide administrative support and own all areas of client service delivery in partnership with a Consultant.

This role emphasizes building close client relationships, gathering information from providers and HR teams, and supporting renewals, onboarding and reports to ensure timely, effective benefit solutions.

Qualifications

• Relevant experience in a similar role (experience with different EB product lines e.g. risk, protection health and wellbeing).
• Dedicated team player, who demonstrates initiative, proactiveness and independence.

Responsibilities

• Gathering and analysing information from product providers, HR teams, clients, and third parties, conducting detailed research across a broad range of financial and employee benefit arrangements.
• Providing exceptional client service by responding promptly to enquiries, managing renewals and re-enrolment schedules, and supporting clients through changes to their existing arrangements.
• Assisting with the onboarding of new clients, ensuring benefit packages are implemented efficiently and that all supporting reports, market analysis, and documentation are delivered within agreed deadlines.
• Working collaboratively with Consultants and colleagues to deliver a high standard of service, ensuring client expectations are consistently met and exceeded.
• Identifying opportunities for account development by researching market trends, gathering intelligence, and supporting business growth initiatives.
• Maintaining accurate client and provider records within internal systems, ensuring data integrity and compliance with company standards.
• Attending client meetings and conference calls, both independently and alongside Consultants, to provide professional support and strengthen client relationships.
• Preparing policy summaries, recommendation reports, and portfolio valuations to support client review meetings and informed decision-making.
• Keeping technical knowledge current by monitoring industry developments and liaising with providers and subject matter experts.

Skills

Client service

Research & analysis

Account management

Team player

Job description

NFP, an Aon company, is seeking an Account Manager to join its Employee Benefits team in the UK & Ireland. You will manage a portfolio of clients, provide administrative support and own all areas of client service delivery in partnership with a Consultant.

This role emphasizes building close client relationships, gathering information from providers and HR teams, and supporting renewals, onboarding and reports to ensure timely, effective benefit solutions.