Employee Benefits Account Manager

NFP, an Aon company (Europe); Birmingham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Matched employer pension contributions

Life Assurance

Group Income Protection

Job summary

NFP, an Aon company, is seeking an Account Manager to join its Employee Benefits team in the UK & Ireland. You will manage a portfolio of clients, provide administrative support and own all areas of client service delivery in partnership with a Consultant.

This role emphasizes building close client relationships, gathering information from providers and HR teams, and supporting renewals, onboarding and reports to ensure timely, effective benefit solutions.

Qualifications

• Relevant experience in a similar role (experience with different EB product lines e.g. risk, protection health and wellbeing).
• Dedicated team player, who demonstrates initiative, proactiveness and independence.

Responsibilities

• Gathering and analysing information from product providers, HR teams, clients, and third parties, conducting detailed research across a broad range of financial and employee benefit arrangements.
• Providing exceptional client service by responding promptly to enquiries, managing renewals and re-enrolment schedules, and supporting clients through changes to their existing arrangements.
• Assisting with the onboarding of new clients, ensuring benefit packages are implemented efficiently and that all supporting reports, market analysis, and documentation are delivered within agreed deadlines.
• Working collaboratively with Consultants and colleagues to deliver a high standard of service, ensuring client expectations are consistently met and exceeded.
• Identifying opportunities for account development by researching market trends, gathering intelligence, and supporting business growth initiatives.
• Maintaining accurate client and provider records within internal systems, ensuring data integrity and compliance with company standards.
• Attending client meetings and conference calls, both independently and alongside Consultants, to provide professional support and strengthen client relationships.
• Preparing policy summaries, recommendation reports, and portfolio valuations to support client review meetings and informed decision-making.
• Keeping technical knowledge current by monitoring industry developments and liaising with providers and subject matter experts.

Skills

Client service

Research & analysis

Account management

Team player

Job description

To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Account Manager to join our dynamic Employee Benefits team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. As an Employee Benefits Account Manager at NFP, you’ll look after a portfolio of clients, providing administrative support and taking ownership of all areas of client service delivery, working in partnership with the relevant Consultant to provide outstanding customer service.

Here at NFP (an Aon company), we pride ourselves on being a local business with a global reach. This isn’t just corporate jargon, it highlights our commitment to building close, lasting personal relationships with our clients, while possessing the rare capability of solving their full range of business and people challenges around the world.

This role will entail:

• Gathering and analysing information from product providers, HR teams, clients, and third parties, conducting detailed research across a broad range of financial and employee benefit arrangements.
• Providing exceptional client service by responding promptly to enquiries, managing renewals and re-enrolment schedules, and supporting clients through changes to their existing arrangements.
• Assisting with the onboarding of new clients, ensuring benefit packages are implemented efficiently and that all supporting reports, market analysis, and documentation are delivered within agreed deadlines.
• Working collaboratively with Consultants and colleagues to deliver a high standard of service, ensuring client expectations are consistently met and exceeded.
• Identifying opportunities for account development by researching market trends, gathering intelligence, and supporting business growth initiatives.
• Maintaining accurate client and provider records within internal systems, ensuring data integrity and compliance with company standards.
• Attending client meetings and conference calls, both independently and alongside Consultants, to provide professional support and strengthen client relationships.
• Preparing policy summaries, recommendation reports, and portfolio valuations to support client review meetings and informed decision-making.
• Keeping technical knowledge current by monitoring industry developments and liaising with providers and subject matter experts.

We're looking for someone with:

• Relevant experience in a similar role (experience with different EB product lines e.g. risk, protection health and wellbeing)
• Dedicated team player, who demonstrates initiative, proactiveness and independence

We’re committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application or interview process, please let our Talent Team know – we’ll do our best to support you.

Who is NFP

With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:

• Insurance (helping them manage key risks)
• Health and safety (supporting them to create a safer workplace for their employees)
• Employee benefits (helping them reward their people more effectively)
• HR, people and talent (supporting employers and their people to thrive through changes and challenges)

What you’ll love about working here

• Working in a dynamic, fast-paced organisation in an exciting industry
• The opportunity to do globally impactful work from day one
• Learning from industry and business line specialists with decades of experience
• A huge variety of projects to work on and challenges to solve
• Our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
• A rich suite of employee benefits and out-of-work perk

The great benefits we offer:

Finances

It’s important to know you’re paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind.

• Matched employer pension contributions
• Life Assurance and Group Income Protection