Benefits Account Manager | Client Services Lead

NFP Corp

Birmingham

On-site

GBP 32,000 - 52,000

Full time

6 days ago

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Job summary

NFP Corp in Birmingham is seeking an Employee Benefits Account Manager to support our growing Benefits team. You will look after a portfolio of clients, provide administrative support and take ownership of client service delivery in partnership with the Consultant.

You will liaise with providers and HR, respond to enquiries, onboard new clients, manage renewals and enrolments, and produce reports and market analyses to inform decisions, while keeping up to date with benefit products and

Qualifications

Experience with employee benefits across product lines.
Strong communication, verbal and written.
Excellent organisation and attention to detail.
BA or BS degree preferred or equivalent experience.

Responsibilities

Liaise with product providers, HR and third parties to analyse contractual information.
Respond promptly to client enquiries regarding renewals and changes, including scheduling renewals and enrolments.
Assist Consultants to onboard new clients, ensure benefit packages meet client needs, and produce reports/market analyses.
Work with the Consultant to exceed client expectations on service levels and information provided.
Generate market intelligence and information on potential opportunities to grow the NFP portfolio.
Produce detailed policy summaries and portfolio valuations for client review meetings.
Keep knowledge up to date on products, legislation, and technical changes.