Global E‑commerce Operations Specialist

ripple; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Ripple+ is seeking a detail-oriented Operations Executive to manage inventory, orders, and retail fulfilment across US/UK/EU. You will work with 3PL partners, Fulfil ERP, and Shopify-to-WMS integrations to ensure clean data and on-time delivery. Strong Excel/Google Sheets and ERP experience are essential.

Responsibilities include stock visibility, backorder management, and retailer order processing, with collaboration across Supply Chain, Production, Procurement, and Finance to scale operations.

Qualifications

• 3+ years in e-commerce/retail operations, order management or 3PL coordination
• Excellent Excel/Google Sheets skills (XLOOKUP, VLOOKUP, SUMIFS, FILTER, pivots)
• Hands-on with an ERP/OMS and 3PL/WMS portals
• Clear written and spoken English

Responsibilities

• Maintain daily visibility of stock across US/UK/EU warehouses in Fulfil and 3PL portals
• Reconcile Fulfil vs 3PL/WMS stock; investigate variances and drive resolution
• Flag OOS/low-stock risks early with proposed actions; manage backorders
• Monitor order queues and exceptions daily, ensure D2C and wholesale fulfilment is accurate and on time
• Process retail POs end to end and manage retailer portals
• Support customer service with order status, shipment tracking and replacements

Skills

Excel / Google Sheets

ERP / OMS

3PL coordination

Data accuracy

Tools

Fulfil ERP

Shopify

Job description

Ripple+ is seeking a detail-oriented Operations Executive to manage inventory, orders, and retail fulfilment across US/UK/EU. You will work with 3PL partners, Fulfil ERP, and Shopify-to-WMS integrations to ensure clean data and on-time delivery. Strong Excel/Google Sheets and ERP experience are essential.

Responsibilities include stock visibility, backorder management, and retailer order processing, with collaboration across Supply Chain, Production, Procurement, and Finance to scale operations.