Global Director, Professional Services — AI-Driven Legal Tech

Consult; Greater London; Hybrid; GBP 150,000 - 210,000; Full time

Job summary

Litera is seeking a Senior Director of Professional Services to lead the team delivering outcomes for law firms and legal departments worldwide. The role shapes scalable client solutions, drives satisfaction, and translates strategic vision into measurable results.

You will oversee a global services organization, partner with Sales, Product, and Consulting, and travel to customers as needed to ensure successful implementations and ongoing client success.

Qualifications

• 10+ years in professional services leadership.
• Experience leading large global teams.
• SaaS industry experience is a must.
• PMO or PMO build-out experience.
• Strong communication and people skills.
• Comfortable speaking with clients and joining sales calls.

Responsibilities

• Set strategic direction for the solutions engineering team and align with business goals.
• Ensure client solutions are scalable and technically sound.
• Strengthen client relationships and drive high satisfaction.
• Define and track KPIs for senior leadership visibility.
• Collaborate with Sales, Product, and Consulting to deliver seamless client experiences.

Skills

Leadership

Global teams

SaaS

PMO

Communication

Client engagement

Education

Master's degree or higher

Job description

Litera is seeking a Senior Director of Professional Services to lead the team delivering outcomes for law firms and legal departments worldwide. The role shapes scalable client solutions, drives satisfaction, and translates strategic vision into measurable results.

You will oversee a global services organization, partner with Sales, Product, and Consulting, and travel to customers as needed to ensure successful implementations and ongoing client success.