Senior Director, Professional Services

WORKSHARE LTD; Greater London; Hybrid; GBP 140,000 - 200,000; Full time

Job summary

Litera, a leading legal technology software provider, invites applications for a Senior Director, Professional Services. Lead the solutions engineering team to translate technology into measurable client outcomes for global law firms and legal departments.

Drive strategy, client satisfaction, and cross-functional collaboration across Sales, Product, and Consulting. This hybrid role is based in London with global reach, requiring 7+ years in leadership and a strong track record in delivering

Qualifications

• Bachelor's degree in Engineering, Computer Science, or a related field.
• 7+ years of experience in solutions engineering or a similar leadership role.
• Experience delivering technical solutions and leading engineering teams.
• Strong strategic thinking and people leadership skills.
• Excellent communication and interpersonal abilities, with proficiency in relevant engineering tools and technologies.
• Nice-to-have: Master's degree or advanced certifications.
• Strong data analysis skills with a track record of data-driven decision-making.
• Results-oriented mindset with a passion for innovation and technical excellence.
• High adaptability and resilience in fast-paced, evolving environments.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Set the strategic direction for the solutions engineering team, building a high-performing culture that aligns execution with business goals.
• Ensure client solutions are scalable, technically sound, and grounded in industry best practices, serving as a trusted advisor along the way.
• Strengthen client relationships and drive high levels of satisfaction through effective, consultative delivery.
• Define and track KPIs that give senior leadership clear visibility into team performance and impact.
• Deepen cross-functional alignment with Sales, Product, and Consulting to deliver seamless client experiences.

Skills

Leadership

Strategic thinking

Communication

Data analysis

Stakeholder management

Education

Bachelor's degree in Engineering, Computer Science, or related field

Tools

Engineering tools and technologies

Job description

Job Description Ready to Help Shape the Future of Legal Tech?! At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we RaiseTheBar™ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.

Where You’ll Work

Hybrid: This is a hybrid role based in London, Raleigh or New Jersey with the expectations to be in office at least 3 days a week for collaboration and connection.

Why This Role Matters

As Senior Director, Professional Services, you'll lead the solutions engineering team responsible for turning Litera's technology into real outcomes for law firms and legal departments around the world. Your leadership will directly shape how scalable, innovative our client solutions are and how satisfied our clients remain as they grow with us. This is a role for someone who wants their strategic vision and people leadership to translate into measurable business impact, stronger client relationships, and a more connected, high-performing organization.

What You'll Deliver

• Set the strategic direction for the solutions engineering team, building a high-performing culture that aligns execution with business goals.
• Ensure client solutions are scalable, technically sound, and grounded in industry best practices, serving as a trusted advisor along the way.
• Strengthen client relationships and drive high levels of satisfaction through effective, consultative delivery.
• Define and track KPIs that give senior leadership clear visibility into team performance and impact.
• Deepen cross-functional alignment with Sales, Product, and Consulting to deliver seamless client experiences and keep the organization ahead of industry trends.

What You'll Bring

• Must-Haves: Bachelor's degree in Engineering, Computer Science, or a related field.
• Must-Haves: 7+ years of experience in solutions engineering or a similar leadership role.
• Must-Haves: Demonstrated success delivering technical solutions and leading engineering teams.
• Must-Haves: Strong strategic thinking and people leadership skills.
• Must-Haves: Excellent communication and interpersonal abilities, with proficiency in relevant engineering tools and technologies.
• Nice-to-Haves: Master's degree or advanced certifications.
• Nice-to-Haves: Strong data analysis skills with a track record of data-driven decision-making.
• Nice-to-Haves: Results-oriented mindset with a passion for innovation and technical excellence.
• Nice-to-Haves: High adaptability and resilience in fast-paced, evolving environments.
• Nice-to-Haves: Strong problem-solving and decision‑making abilities.

What You’ll Experience

• A team that shows up.
• Work alongside people who collaborate, support one another, and lead with integrity.
• Global Reach. Partner with teams around the world to solve complex challenges that matter.
• Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
• AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Litera is a fast‑growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.