Global Digital Onboarding & Client Connectivity Lead - CE Europe

HSBC Holdings plc; Greater London; On-site; GBP 180,000 - 250,000; Full time

Job summary

HSBC Holdings plc is seeking a Managing Director to lead Client Connectivity in Global Payments Solutions, spanning Continental Europe (excl. UK) and global digital onboarding strategy.

You will oversee client change management, enable faster onboarding, and drive revenue realisation with strong governance and cross-functional collaboration. The role focuses on reducing manual processes, improving first-transaction times, and aligning regional and global priorities with the wider Client

Qualifications

• Substantial and progressive Transaction Banking experience with global product or regional product portfolio accountability.
• Proven leadership of complex, technology-enabled transformation spanning product lifecycle and client migration readiness.
• Strong strategic judgement, ability to simplify complexity and make timely decisions.
• Demonstrated enterprise leadership across diverse cross-functional, global teams.
• Excellent communication, coaching and capability development for teams and leaders.

Responsibilities

• Own client change management and GPS revenue realisation across Continental Europe (excluding the UK).
• Set the global Digital Onboarding strategy and roadmap across channel and product onboarding and user management (entitlements).
• Oversee digitisation and simplification of onboarding and change activities with a focus on reducing manual processes.
• Establish clear decision rights and escalation thresholds while delegating day-to-day delivery to the Global Head of Digital Onboarding.
• Govern global Digital Onboarding investment, architecture, delivery priorities, risks and market readiness through forums.
• Build commercialisation and launch readiness plans covering operating models, servicing, training, communications, deployment and billing arrangements.
• Partner with Sales to support RFPs, technical client advisory and post-sales fulfilment across GPS and relevant channels.
• Accelerate time to first transaction through process improvements, onboarding, integration and client training.
• Strengthen regional and global collaboration by embedding a risk-aware client-centric change culture across GSC.

Skills

Transaction Banking knowledge

Strategic leadership

Agile delivery

Risk and governance

Stakeholder influence

Job description

HSBC Holdings plc is seeking a Managing Director to lead Client Connectivity in Global Payments Solutions, spanning Continental Europe (excl. UK) and global digital onboarding strategy.

You will oversee client change management, enable faster onboarding, and drive revenue realisation with strong governance and cross-functional collaboration. The role focuses on reducing manual processes, improving first-transaction times, and aligning regional and global priorities with the wider Client