Senior SMB Client Solutions Lead

Global Payments Inc.; Greater London; Presencial; GBP 170 000 - 190 000; Tempo integral

Resumo da oferta

Global Payments Inc. is seeking a strategic Client Solutions Lead to define and deliver the SMB UK & Ireland strategy, driving digital client experiences and cross‑sell opportunities.

This role partners with product, technology, commercial, operations and compliance teams to improve self‑service capabilities and ensure compliant, commercially effective solutions for customers. You will focus on boosting customer retention, reducing dormancy, and expanding platform adoption, while guiding the

Qualificações

• Bachelor’s Degree required or equivalent mix of training and experience.
• 10+ years relevant experience in product/services and customer-facing roles.
• Experience in software development or IT environments preferred.
• Knowledge of Agile delivery methods and regulatory requirements.

Responsabilidades

• Define and execute the SMB UK & Ireland product strategy and vision.
• Collaborate with cross‑functional teams to align goals and delivery.
• Lead end‑to‑end product lifecycle from ideation to launch and improvement.
• Stay informed on market trends and competitive activities.
• Establish KPIs and drive improvements for customer experience and retention.

Conhecimentos

Strategic leadership

Product strategy

Cross-functional collaboration

Agile software delivery

Formação académica

Bachelor’s Degree

Master’s Degree

MBA

Descrição da oferta de emprego

Global Payments Inc. is seeking a strategic Client Solutions Lead to define and deliver the SMB UK & Ireland strategy, driving digital client experiences and cross‑sell opportunities.

This role partners with product, technology, commercial, operations and compliance teams to improve self‑service capabilities and ensure compliant, commercially effective solutions for customers. You will focus on boosting customer retention, reducing dormancy, and expanding platform adoption, while guiding the