Chief Product Officer, Web & Mobile Connectivity

HSBC Holdings plc; Greater London; On-site; GBP 140,000 - 240,000; Full time

Job summary

HSBC Holdings plc is seeking a director-level product leader to own the web and mobile client connectivity experiences across global channels. You will set the product direction for intuitive, consistent digital experiences that support the wider HSBC proposition and stay aligned with embedded banking, APIs and AI interfaces.

A key focus is accelerating the controlled transition from HSBCnet to HSBCnio while improving client outcomes and maintaining service continuity.

Qualifications

• Extensive experience shaping enterprise digital or payment products.
• Experience in corporate or institutional banking contexts.
• Strong product management practices across roadmaps, prioritisation, outcomes and delivery.
• Ability to influence decisions in a global matrix organisation and manage funding/risk trade-offs.
• Experience leading cross-functional teams with clear accountability and delivery timelines.
• Balanced focus on client outcomes with security, privacy, and compliance.
• Collaboration with engineering on platform dependencies and integration.

Responsibilities

• Own the web and mobile product roadmap within the strategy with clear outcomes and release criteria.
• Set prioritisation using client feedback, journey performance, business value and risk.
• Oversee delivery of prioritised client journeys and report progress, outcomes and risks.
• Define product requirements for a shared web and mobile framework including navigation, search and authentication.
• Establish reusable components and integration standards with engineering and design partners.
• Enforce shared web/mobile experience standards across teams while accommodating regional variation.
• Embed client research, usability testing, accessibility and analytics into product decisions.
• Own the HSBCnet-to-HSBCnio migration roadmap with readiness, sequencing and decommissioning planning.

Skills

Product leadership

Roadmap definition

Prioritisation

Delivery governance

Global matrix

Security & privacy

Job description

HSBC Holdings plc is seeking a director-level product leader to own the web and mobile client connectivity experiences across global channels. You will set the product direction for intuitive, consistent digital experiences that support the wider HSBC proposition and stay aligned with embedded banking, APIs and AI interfaces.

A key focus is accelerating the controlled transition from HSBCnet to HSBCnio while improving client outcomes and maintaining service continuity.