Global Customer Support Specialist

Domino Printing Sciences; United Kingdom; Hybrid; GBP 22,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

Discretionary bonus

Life insurance

Private medical insurance

Health cash plan

Dental insurance

Travel insurance

Cycle to work

Free EV charging onsite

Pension 8% employer contributions

Job summary

Domino Printing Sciences is seeking a Customer Support Advisor to join our Global Customer Support team on a 12‑month fixed‑term contract. You will be the main contact for international customers, distributors, and internal stakeholders, handling enquiries, orders, logistics, export documentation and issue resolution to ensure an exceptional customer experience.

You will collaborate across Europe, the Middle East, Asia, the Americas and emerging markets, gaining exposure to global order

Qualifications

• Experience in global customer support, order management, or international operations.
• Experience supporting customers, distributors, or stakeholders across multiple regions.
• Knowledge of international B2B processes.
• Proven ability to resolve complex customer issues.
• Strong analytical, problem-solving, and prioritisation skills.
• Experience with CRM and ERP systems.
• Excellent written and verbal communication skills.

Responsibilities

• Act as the primary contact for customers, distributors, and sales channels.
• Manage customer enquiries and resolve issues through to completion.
• Process and coordinate international orders and deliveries.
• Support shipping, export documentation, and compliance activities.
• Monitor cases and ensure service levels are met.
• Escalate risks and operational issues where appropriate.
• Identify opportunities to improve customer experience and processes.
• Build strong relationships with global customers and stakeholders.

Skills

Customer service

Order management

International operations

CRM systems

ERP systems

Analytical thinking

Communication skills

Tools

CRM software

ERP software

Job description

Domino Printing Sciences is seeking a Customer Support Advisor to join our Global Customer Support team on a 12‑month fixed‑term contract. You will be the main contact for international customers, distributors, and internal stakeholders, handling enquiries, orders, logistics, export documentation and issue resolution to ensure an exceptional customer experience.

You will collaborate across Europe, the Middle East, Asia, the Americas and emerging markets, gaining exposure to global order