Global Customer Support Expert – 12-Month FTC

Domino Printing; United Kingdom; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

25 days annual leave

Discretionary bonus

Life insurance

Private medical insurance

Health cash plan

Dental insurance

Travel insurance

Cycle to work scheme

Green car scheme with free EV charging

Pension plan with 8% employer contrib.

Job summary

Domino Printing Sciences is seeking a Global Customer Support Advisor to join our team on a 12-month fixed-term contract. You will be a key contact for international customers, distributors, and internal stakeholders, managing inquiries, orders, logistics, export documentation, and issue resolution to deliver an excellent customer experience.

The role involves collaborating with teams across Europe, the Middle East, Asia, the Americas and emerging markets, gaining exposure to global order

Qualifications

• Experience in global customer support, order management, or international operations.
• Experience supporting customers, distributors, or stakeholders across multiple regions.
• Knowledge of international B2B processes.
• Proven ability to resolve complex customer issues.
• Strong analytical, problem-solving, and prioritisation skills.
• Experience with CRM and ERP systems.
• Excellent written and verbal communication skills.

Responsibilities

• Act as the primary contact for customers, distributors, and sales channels.
• Manage customer enquiries and resolve issues through to completion.
• Process and coordinate international orders and deliveries.
• Support shipping, export documentation, and compliance activities.
• Monitor cases and ensure service levels are met.
• Escalate risks and operational issues where appropriate.
• Identify opportunities to improve customer experience and processes.
• Build strong relationships with global customers and stakeholders.

Skills

Customer service

Commercial awareness

International experience

CRM systems

ERP systems

Tools

CRM systems

ERP systems

Job description

Domino Printing Sciences is seeking a Global Customer Support Advisor to join our team on a 12-month fixed-term contract. You will be a key contact for international customers, distributors, and internal stakeholders, managing inquiries, orders, logistics, export documentation, and issue resolution to deliver an excellent customer experience.

The role involves collaborating with teams across Europe, the Middle East, Asia, the Americas and emerging markets, gaining exposure to global order