Hybrid-Remote Customer Success Coordinator

Domino Printing; Scotland; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Life insurance

Medical insurance

Health cash plan

Dental insurance

Travel insurance

Cycle to work

Pension 8% employer contributions

Green car scheme with EV charging

Job summary

Domino Printing Sciences is seeking a proactive Customer Operations teammate to support Area Account Managers in the full customer lifecycle from enquiry to post-installation. You will communicate across levels, manage priorities, and contribute to a customer-centric culture that drives lifetime profitability.

The role offers flexible homeworking with a strong collaboration ethos, joining a team focused on delivering exceptional customer outcomes and ongoing business growth.

Qualifications

• Outstanding customer service experience.
• Strong time management skillset.
• Ability to take ownership and responsibility.
• Growth mindset and adaptability.
• Excellent written and verbal communication skills.
• Able to work independently and in a team.
• Experience prioritising a busy workload.
• B2B exposure with customer segmentation is a plus.
• Project coordination or data management experience.
• CRM/ERP familiarity (Salesforce/Oracle).

Responsibilities

• Support Area Account Managers across the customer life cycle from enquiry to post installation.
• Communicate effectively at all levels internally and externally.
• Contribute to a customer success culture and profitability.

Skills

Customer service

Time management

Ownership

Growth mindset

Organisational skills

Written and verbal communication

Team collaboration

Prioritising workload

B2B experience

CRM/ERP knowledge

Tools

Salesforce

Oracle

Job description

Domino Printing Sciences is seeking a proactive Customer Operations teammate to support Area Account Managers in the full customer lifecycle from enquiry to post-installation. You will communicate across levels, manage priorities, and contribute to a customer-centric culture that drives lifetime profitability.

The role offers flexible homeworking with a strong collaboration ethos, joining a team focused on delivering exceptional customer outcomes and ongoing business growth.