Global Customer Support Advisor (12-Month FTC)

CamWebDir; Cambridge; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

25 days holiday

Discretionary bonus

Life insurance

Private medical insurance

Travel insurance

Cycle to work scheme

Green car scheme with free EV charging

Pension plan (8% employer contribution

Job summary

Domino Printing Sciences is seeking a Global Customer Support Advisor on a 12-month fixed-term contract. You will be the main contact for international customers, distributors, and internal teams, handling enquiries, orders, and export documentation while ensuring excellent service across Europe, the Middle East, Asia, the Americas and emerging markets.

The role offers exposure to global order management, trade compliance, and continuous improvement initiatives, with flexible homeworking and

Qualifications

• Experience in global customer support, order management, or international operations.
• Experience supporting customers, distributors, or stakeholders across multiple regions.
• Knowledge of international B2B processes.
• Proven ability to resolve complex customer issues.
• Strong analytical, problem-solving, and prioritisation skills.
• Experience with CRM and ERP systems.
• Excellent written and verbal communication skills.

Responsibilities

• Act as the primary contact for customers, distributors, and sales channels.
• Manage customer enquiries and resolve issues through to completion.
• Process and coordinate international orders and deliveries.
• Support shipping, export documentation, and compliance activities.
• Monitor cases and ensure service levels are met.
• Escalate risks and operational issues where appropriate.
• Identify opportunities to improve customer experience and processes.
• Build strong relationships with global customers and stakeholders.

Skills

Global customer support

Order management

International experience

Analytical

Problem-solving

Prioritisation

Excellent communication

Commercial awareness

Tools

CRM systems

ERP systems

Job description

Domino Printing Sciences is seeking a Global Customer Support Advisor on a 12-month fixed-term contract. You will be the main contact for international customers, distributors, and internal teams, handling enquiries, orders, and export documentation while ensuring excellent service across Europe, the Middle East, Asia, the Americas and emerging markets.

The role offers exposure to global order management, trade compliance, and continuous improvement initiatives, with flexible homeworking and