Global Customer Success & Order Specialist (Hybrid)

Peli BioThermal; Leighton Buzzard; Hybrid; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Hybrid working

Private medical insurance

Dental and optical plan

Employee Assistance Programmes (EAPs)

Free eye tests

Pension scheme with 6% match

Death in service benefit

Job summary

Peli BioThermal in the United Kingdom is seeking a Customer Support Representative to manage customer orders from start to finish and maintain service relationships. This role helps ensure the smooth distribution of life-saving medicines through our global network.

Requirements include 1–2 years in customer service and order processing, proficiency with MS Office (and familiarity with SAP). Hybrid working and a comprehensive benefits package are offered.

Qualifications

• 1-2 years in customer service and order processing.
• Proficient in MS Office and electronic order processing software.
• Capable of fast-paced multitasking and proactive problem solving.
• Excellent verbal and written communication across time zones.

Responsibilities

• Communicate with customers about orders and respond to inquiries.
• Link between Business Development Managers and internal teams for onboarding and support.
• Oversee the sales order process, invoicing, and file records.
• Collaborate with sales and operations to meet customer expectations.
• Maintain data accuracy in databases and drive process improvements.
• Adhere to company policies and safety guidelines.

Skills

Customer service

Order processing

MS Office

Communication

Time management

Attention to detail

Tools

SAP

Job description

Peli BioThermal in the United Kingdom is seeking a Customer Support Representative to manage customer orders from start to finish and maintain service relationships. This role helps ensure the smooth distribution of life-saving medicines through our global network.

Requirements include 1–2 years in customer service and order processing, proficiency with MS Office (and familiarity with SAP). Hybrid working and a comprehensive benefits package are offered.