Order Management Specialist - UK

Cytiva; Little Chalfont; On-site; GBP 28,000 - 36,000; Full time

Job summary

Cytiva, based in Little Chalfont near Amersham, is seeking an Order Management Specialist to provide seamless support to customers and distributors. You'll solve queries from initial contact through remittance, delivering exceptional customer care in an onsite role.

Join a team that values collaboration, accuracy, and proactive problem solving as you manage orders, coordinate with stakeholders, and help ensure timely revenue. Fluency in English and strong MS Office skills are essential.

Qualifications

• Strong customer service and communication skills.
• Excellent organisational abilities and prioritization.
• Proficient in MS Office and ERP systems.
• Experience with Oracle or similar ERP systems.
• Knowledge of Salesforce is a plus.

Responsibilities

• Build strong relationships with customers and partners.
• Accurately process order entries to meet expectations.
• Proactively handle backlogs, replacements, and free-of-charge shipments.
• Follow shipment and installation to ensure revenue collection.
• Communicate with appropriate individuals throughout the process.

Skills

Order management

Customer service

MS Office

ERP systems

Tools

Oracle ERP

Salesforce

Job description

Bring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

Bring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System which makes everything possible.

We are seeking an Order Management Specialist to provide seamless support to our customers and distributors. Using our own initiative, you’ll solve problems from initial query right through to remittance whilst delivering increased customer satisfaction through exceptional customer care. This is an onsite role based in our offices in Little Chalfont, Amersham.

What You’ll Do

• Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
• Accurately process order entries to deliver to customer expectations.
• Proactively handle backlogs, replacements, and free of charge shipments.
• Follow shipment and installation to ensure revenue collection occurs on time.
• Communicate with appropriate individuals throughout.

Who You Are

• Possess excellent communication and customer service skills
• Highly organized and able to prioritize workload
• Competent MS Office skills and be comfortable working with different systems
• Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
• Previous client and customer service experience & thrive in a busy customer service environment
• Knowledge of Oracle or similar ERP system
• Knowledge of Salesforce
• Flexible and collaborative team member
• Fluent (both written and verbal) in English

It would be a plus if you also possess previous experience in:

• Previous experience of working within a manufacturing environment

Nordic languages preferred.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.