Life Sciences Order Management Pro

Cytiva; Little Chalfont; On-site; GBP 28,000 - 40,000; Full time

Job summary

Cytiva in the United Kingdom is seeking an Order Management Specialist to deliver an exceptional customer experience by managing orders, resolving inquiries, and ensuring timely communication throughout the order-to-remittance process.

You will build strong relationships with customers and distributors, accurately process orders, and collaborate with cross-functional teams to support revenue and operational excellence in the Nordic region. Fluency in English is essential.

Qualifications

• Excellent communication and customer service skills.
• Highly organized with strong prioritization.
• Proficient with MS Office and various systems.
• Problem solving, initiative, detail oriented.
• Experience in client/customer service in busy environments.
• Knowledge of Oracle or similar ERP.
• Knowledge of Salesforce is a bonus.
• Fluent English; Nordic language knowledge is a plus.

Responsibilities

• Build close relationships with customers and partners.
• Accurately process order entries.
• Proactively handle backlogs, replacements, and shipments.
• Follow shipment and installation to ensure revenue on time.
• Communicate with cross-functional teams.

Skills

Communication

Customer service

Organization

MS Office

Oracle ERP

Salesforce

Team player

English proficiency

Tools

Oracle ERP

Salesforce

Job description

Cytiva in the United Kingdom is seeking an Order Management Specialist to deliver an exceptional customer experience by managing orders, resolving inquiries, and ensuring timely communication throughout the order-to-remittance process.

You will build strong relationships with customers and distributors, accurately process orders, and collaborate with cross-functional teams to support revenue and operational excellence in the Nordic region. Fluency in English is essential.