Pharma Customer Experience Advocate (Hybrid)

Hyper Recruitment Solutions; England; Hybrid; GBP 23,000 - 32,000; Full time

Job summary

Hyper Recruitment Solutions Ltd is recruiting a Pharmaceutical Customer Service Executive to join a leading pharmaceutical company in Kent on a hybrid working arrangement. The role supports a Sales Order Management & Customer Excellence Team, delivering frontline service to healthcare professionals and customers.

You will handle enquiries by phone and email, manage complex complaints, and contribute to continuous improvement while ensuring compliance and excellent customer experience.

Qualifications

• Degree or higher in a relevant field such as Healthcare, Customer Service or Business Administration.
• Proven experience delivering outstanding customer service in a fast-paced environment.
• Strong communication skills, both verbal and written.
• Excellent organisational and problem-solving abilities.

Responsibilities

• Serve as a primary point of contact for customers, healthcare professionals and internal colleagues, delivering high-quality service.
• Respond to customer enquiries via telephone and email in a professional, accurate and empathetic manner.
• Manage complex complaints, queries and escalations, advocating for customers.
• Investigate customer concerns and collaborate across teams to improve the customer experience.
• Support operational activities and ensure compliance with internal procedures.

Skills

Communication skills

Customer service experience

Problem solving

Team collaboration

Education

Degree or higher in Healthcare/Business/Administration

Job description

Hyper Recruitment Solutions Ltd is recruiting a Pharmaceutical Customer Service Executive to join a leading pharmaceutical company in Kent on a hybrid working arrangement. The role supports a Sales Order Management & Customer Excellence Team, delivering frontline service to healthcare professionals and customers.

You will handle enquiries by phone and email, manage complex complaints, and contribute to continuous improvement while ensuring compliance and excellent customer experience.