Global Customer Order Fulfillment Specialist

Flowserve; Manchester; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Bupa cash plan

Life, AD&D, LTD insurance

WeCare services

Employee Discounts and Rewards Market

Education support under global policy

25 Days annual leave

Cycle to work scheme

Electric car scheme

Free parking

Pension

Employee Assistance Program

Job summary

Flowserve Corporation is seeking a proactive Coordinator to support day-to-day field service customer orders. You will be the primary customer contact, coordinating with Engineering, Manufacturing, Quality, Purchasing and other teams to ensure successful execution and maximize bookings and opportunities.

The role emphasizes accurate ERP entry, cross-functional collaboration, and timely reporting of KPIs, with a focus on continuous improvement and customer satisfaction.

Qualifications

• Experience handling customer orders in an engineered manufacturing environment is preferred.
• Strong communication and collaboration across multiple departments.
• Ability to manage priorities and meet deadlines with minimal supervision.

Responsibilities

• Enter customer orders within Flowserve’s ERP system.
• Manage orders from start to finish as assigned.
• Direct communication with customers.
• Expedite internal and external supply chains.
• Report weekly KPI metrics and order forecast data.
• Create intercompany and third-party purchase orders.
• Oversee and resolve warranties and non-conformances.
• Lead continuous improvement initiatives.

Skills

ERP systems

Customer service

Order management

KPI reporting

Purchase orders

Warranties

Continuous improvement

MS Office

SAP ERP

Tools

SAP ERP

Job description

Flowserve Corporation is seeking a proactive Coordinator to support day-to-day field service customer orders. You will be the primary customer contact, coordinating with Engineering, Manufacturing, Quality, Purchasing and other teams to ensure successful execution and maximize bookings and opportunities.

The role emphasizes accurate ERP entry, cross-functional collaboration, and timely reporting of KPIs, with a focus on continuous improvement and customer satisfaction.