Customer Order Coordinator — Fast-Paced, KPI-Driven

Flowserve GB Limited; Manchester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Bupa plan

Insurance

WeCare services

Discount marketplace

Education support

25 days leave

Cycle to work

Electric car scheme

Free parking

Pension

Employee assistance program

Job summary

The Flowserve GB Limited Coordinator role in Manchester reports to the Contracts Manager and oversees day-to-day field service customer orders. You will be the primary contact for customers and collaborate with Engineering, Manufacturing, Quality and Purchasing to ensure successful order execution.

You will manage orders in Flowserve’s ERP, expedite supply chains, report weekly KPI metrics, and support continuous improvement initiatives. Competitive pay, annual bonuses, and benefits are provided.

Qualifications

• Customer-focused with results-driven mindset.
• Able to work in a fast-paced environment with cross-functional collaboration.
• Promote a positive professional atmosphere and exceptional customer experience.
• Flexible, adaptable to various tasks and responsibilities.
• Excellent organizational skills and ability to meet deadlines with little supervision.
• Strong problem-solving skills and ability to work in a team with a global mindset.
• Proficiency in Microsoft Office.
• Experience in engineering/manufacturing customer service desirable.
• Knowledge of SAP ERP desirable.

Responsibilities

• Entering customer orders within Flowserve’s ERP system.
• Managing customer orders through to completion, as assigned.
• Direct communication with customers.
• Expediting internal and external supply chains.
• Reporting weekly KPI metrics / order forecast data.
• Creation of intercompany & third party purchase orders.
• Overseeing and resolving warranties / non-conformances.
• Creation & execution of continuous improvement projects.

Skills

Customer focus

Organizational skills

Communication

Problem solving

Team collaboration

Microsoft Office

SAP ERP knowledge

Manufacturing environment experience

Adaptability

Tools

Microsoft Office

SAP ERP

Job description

The Flowserve GB Limited Coordinator role in Manchester reports to the Contracts Manager and oversees day-to-day field service customer orders. You will be the primary contact for customers and collaborate with Engineering, Manufacturing, Quality and Purchasing to ensure successful order execution.

You will manage orders in Flowserve’s ERP, expedite supply chains, report weekly KPI metrics, and support continuous improvement initiatives. Competitive pay, annual bonuses, and benefits are provided.