Coordinator

Flowserve GB Limited; Manchester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Bupa plan

Insurance

WeCare services

Discount marketplace

Education support

25 days leave

Cycle to work

Electric car scheme

Free parking

Pension

Employee assistance program

Job summary

The Flowserve GB Limited Coordinator role in Manchester reports to the Contracts Manager and oversees day-to-day field service customer orders. You will be the primary contact for customers and collaborate with Engineering, Manufacturing, Quality and Purchasing to ensure successful order execution.

You will manage orders in Flowserve’s ERP, expedite supply chains, report weekly KPI metrics, and support continuous improvement initiatives. Competitive pay, annual bonuses, and benefits are provided.

Qualifications

• Customer-focused with results-driven mindset.
• Able to work in a fast-paced environment with cross-functional collaboration.
• Promote a positive professional atmosphere and exceptional customer experience.
• Flexible, adaptable to various tasks and responsibilities.
• Excellent organizational skills and ability to meet deadlines with little supervision.
• Strong problem-solving skills and ability to work in a team with a global mindset.
• Proficiency in Microsoft Office.
• Experience in engineering/manufacturing customer service desirable.
• Knowledge of SAP ERP desirable.

Responsibilities

• Entering customer orders within Flowserve’s ERP system.
• Managing customer orders through to completion, as assigned.
• Direct communication with customers.
• Expediting internal and external supply chains.
• Reporting weekly KPI metrics / order forecast data.
• Creation of intercompany & third party purchase orders.
• Overseeing and resolving warranties / non-conformances.
• Creation & execution of continuous improvement projects.

Skills

Customer focus

Organizational skills

Communication

Problem solving

Team collaboration

Microsoft Office

SAP ERP knowledge

Manufacturing environment experience

Adaptability

Tools

Microsoft Office

SAP ERP

Job description

The Coordinator will report directly to the Contracts Manager and have responsibility for the day to day running of all assigned filed service customer orders. The Coordinator is the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, Purchasing and other departments to facilitate the successful execution of Flowserve’s field service customer orders. The position works within the Customer Service Order Fulfilment team in managing customer orders and helping Flowserve to achieve its goals, maximizing bookings, sales and further opportunities. Flowserve offers competitive pay, annual bonuses, medical benefits, paid holidays, pension plan and many other excellent benefits!

Main responsibilities

• Entering customer orders within Flowserve’s ERP system.
• Managing customer orders through to completion, as assigned.
• Direct communication with customers.
• Expediting internal and external supply chains.
• Reporting weekly key KPI metrics / order forecast data.
• Creation of intercompany & third party purchase orders.
• Overseeing and resolving warranties / non-conformances.
• Creation & execution of continuous improvement projects.

Main requirements

• Customer-focused with a results-driven mindset.
• Ability to work in a fast-paced environment, while ensuring effective communication and collaboration across varying functional/business platforms.
• Promote a positive and professional working atmosphere, where the status quo is challenged to improve, and the team is driven toward creating an exceptional customer experience.
• Flexible in approach, willing to adapted to various tasks/responsibilities within the business model.
• Excellent organizational skills, able to establish priorities and work to specific deadlines with little supervision.
• Strong problem-solving skills, able to work independently and be a team player with a global mindset and approach.
• Proficiency in Microsoft Office package.
• Experience in customer service in an engineered manufacturing environment would be desirable but not essential.
• Knowledge of SAP ERP system would be desirable but not essential.

What We Can Offer You At Flowserve

You'll find a range of options to fit your, and your family's, needs. We want to provide our team with the right resources to invest in your physical, mental and financial well-being no matter where you sit or what stage of life you're in.

• Bupa cash plan contribution
• Life, AD&D, LTD insurance
• WeCare services
• The Employee Discounts and Rewards Marketplace
• Education support under the global policy
• 25 Days annual leave
• Access to a cycle to work scheme and an electric car scheme
• Free parking
• Pension
• Employee Assistance Program