Coordinator

Flowserve; Manchester; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Bupa cash plan contribution

Life, AD&D, LTD insurance

WeCare services

Employee Discounts and Rewards Market

Education support under global policy

25 Days annual leave

Cycle to work scheme

Electric car scheme

Free parking

Pension

Employee Assistance Program

Job summary

Flowserve is seeking a Customer Service Coordinator in Manchester to manage day-to-day field service customer orders and serve as the primary customer contact. You will collaborate with Engineering, Manufacturing, Quality, Purchasing and other departments to ensure successful execution of Flowserve’s orders.

The role sits in the Customer Service Order Fulfilment team, focusing on bookings, sales and opportunities while maintaining excellent service levels and a global mindset.

Qualifications

• Customer-focused with a results-driven mindset.
• Ability to work in a fast-paced environment with effective cross-functional collaboration.
• Promote a positive and professional working atmosphere to improve customer experience.
• Flexible in approach to adapt to various tasks within the business model.
• Excellent organizational skills with the ability to meet deadlines with minimal supervision.
• Strong problem-solving skills and ability to work independently as part of a global team.
• Proficiency in Microsoft Office applications.

Responsibilities

• Enter customer orders within Flowserve’s ERP system and manage them through to completion.
• Direct communication with customers and coordination with Engineering, Manufacturing, Quality, Purchasing and other departments.
• Expedite internal and external supply chains to maximize bookings and opportunities.
• Report weekly KPI metrics and order forecast data to track performance.
• Create intercompany and third-party purchase orders and manage warranties/non-conformances.
• Lead or participate in continuous improvement projects within the customer service order fulfilment team.

Skills

Customer service

Order processing

ERP systems

Tools

SAP ERP

Job description

Company Overview

Flowserve is a global manufacturer of pumps, valves, seals, and aftermarket services, delivering comprehensive flow control solutions that support essential industries such as energy, clean water, and pharmaceuticals. If you're looking for a culture built on ingenuity, innovation, and excellence, Flowserve offers the opportunity to put your experience in motion. Whether you're an individual contributor or a people leader, you'll find meaningful opportunities for professional growth, competitive rewards, and a workplace grounded in our core values: People, Safety, Integrity, Ownership and Ingenuity. At Flowserve, we're inspired by what we can achieve together—creating extraordinary flow control solutions that strengthen today's world while building tomorrow.

The Coordinator will report directly to the Contracts Manager and have responsibility for the day to day running of all assigned filed service customer orders.

The Coordinator is the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, Purchasing and other departments to facilitate the successful execution of Flowserve’s field service customer orders. The position works within the Customer Service Order Fulfilment team in managing customer orders and helping Flowserve to achieve its goals, maximizing bookings, sales and further opportunities.

Flowserve offers competitive pay, annual bonuses, medical benefits, paid holidays, pension plan and many other excellent benefits!

Main responsibilities

• Entering customer orders within Flowserve’s ERP system.


• Managing customer orders through to completion, as assigned.


• Direct communication with customers.


• Expediting internal and external supply chains.


• Reporting weekly key KPI metrics / order forecast data.


• Creation of intercompany & third party purchase orders.


• Overseeing and resolving warranties / non-conformances.


• Creation & execution of continuous improvement projects.

Main requirements

• Customer-focused with a results-driven mindset.


• Ability to work in a fast-paced environment, while ensuring effective communication and collaboration across varying functional/business platforms.


• Promote a positive and professional working atmosphere, where the status quo is challenged to improve, and the team is driven toward creating an exceptional customer experience.


• Flexible in approach, willing to adapted to various tasks/responsibilities within the business model.


• Excellent organizational skills, able to establish priorities and work to specific deadlines with little supervision.


• Strong problem-solving skills, able to work independently and be a team player with a global mindset and approach.


• Proficiency in Microsoft Office package.


• Experience in customer service in an engineered manufacturing environment would be desirable but not essential.


• Knowledge of SAP ERP system would be desirable but not essential.

What We Can Offer You At Flowserve

You'll find a range of options to fit your, and your family's, needs. We want to provide our team with the right resources to invest in your physical, mental and financial well-being no matter where you sit or what stage of life you're in.

Our benefits include:

• Bupa cash plan contribution


• Life, AD&D, LTD insurance


• WeCare services


• The Employee Discounts and Rewards Marketplace


• Education support under the global policy


• 25 Days annual leave


• Access to a cycle to work scheme and an electric car scheme


• Free parking


• Pension


• Employee Assistance Program

Req ID : R-21552

Job Family Group : Supply Chain

Job Family : SC Logistics

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to [e-mail]. In order to quickly respond to your request, please use the words \"Accommodation Request\" as your subject line of your email. For more information, read the Accessibility Process.