Coordinator

Flowserve; Manchester; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Bupa cash plan

Life, AD&D, LTD insurance

WeCare services

Employee Discounts and Rewards Market

Education support under global policy

25 Days annual leave

Cycle to work scheme

Electric car scheme

Free parking

Pension

Employee Assistance Program

Job summary

Flowserve Corporation is seeking a proactive Coordinator to support day-to-day field service customer orders. You will be the primary customer contact, coordinating with Engineering, Manufacturing, Quality, Purchasing and other teams to ensure successful execution and maximize bookings and opportunities.

The role emphasizes accurate ERP entry, cross-functional collaboration, and timely reporting of KPIs, with a focus on continuous improvement and customer satisfaction.

Qualifications

• Experience handling customer orders in an engineered manufacturing environment is preferred.
• Strong communication and collaboration across multiple departments.
• Ability to manage priorities and meet deadlines with minimal supervision.

Responsibilities

• Enter customer orders within Flowserve’s ERP system.
• Manage orders from start to finish as assigned.
• Direct communication with customers.
• Expedite internal and external supply chains.
• Report weekly KPI metrics and order forecast data.
• Create intercompany and third-party purchase orders.
• Oversee and resolve warranties and non-conformances.
• Lead continuous improvement initiatives.

Skills

ERP systems

Customer service

Order management

KPI reporting

Purchase orders

Warranties

Continuous improvement

MS Office

SAP ERP

Tools

SAP ERP

Job description

The Coordinator will report directly to the Contracts Manager and have responsibility for the day to day running of all assigned filed service customer orders.

The Coordinator is the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, Purchasing and other departments to facilitate the successful execution of Flowserve’s field service customer orders. The position works within the Customer Service Order Fulfilment team in managing customer orders and helping Flowserve to achieve its goals, maximizing bookings, sales and further opportunities.

Flowserve offers competitive pay, annual bonuses, medical benefits, paid holidays, pension plan and many other excellent benefits!

Main responsibilities:

• Entering customer orders within Flowserve’s ERP system.
• Managing customer orders through to completion, as assigned.
• Direct communication with customers.
• Expediting internal and external supply chains.
• Reporting weekly key KPI metrics / order forecast data.
• Creation of intercompany & third party purchase orders.
• Overseeing and resolving warranties / non-conformances.
• Creation & execution of continuous improvement projects.

Main requirements:

• Customer-focused with a results-driven mindset.
• Ability to work in a fast-paced environment, while ensuring effective communication and collaboration across varying functional/business platforms.
• Promote a positive and professional working atmosphere, where the status quo is challenged to improve, and the team is driven toward creating an exceptional customer experience.
• Flexible in approach, willing to adapted to various tasks/responsibilities within the business model.
• Excellent organizational skills, able to establish priorities and work to specific deadlines with little supervision.
• Strong problem-solving skills, able to work independently and be a team player with a global mindset and approach.
• Proficiency in Microsoft Office package.
• Experience in customer service in an engineered manufacturing environment would be desirable but not essential.
• Knowledge of SAP ERP system would be desirable but not essential.

What We Can Offer You At Flowserve

You’ll find a range of options to fit your, and your family’s, needs. We want to provide our team with the right resources to invest in your physical, mental and financial well-being no matter where you sit or what stage of life you’re in.

Our benefits include:

• Bupa cash plan contribution
• Life, AD&D, LTD insurance
• WeCare services
• The Employee Discounts and Rewards Marketplace
• Education support under the global policy
• 25 Days annual leave
• Access to a cycle to work scheme and an electric car scheme
• Free parking
• Pension
• Employee Assistance Program