Global Order & Logistics Coordinator

Flowserve; Manchester; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Bupa cash plan contribution

Life, AD&D, LTD insurance

WeCare services

Employee Discounts and Rewards Market

Education support under global policy

25 Days annual leave

Cycle to work scheme

Electric car scheme

Free parking

Pension

Employee Assistance Program

Job summary

Flowserve is seeking a Customer Service Coordinator in Manchester to manage day-to-day field service customer orders and serve as the primary customer contact. You will collaborate with Engineering, Manufacturing, Quality, Purchasing and other departments to ensure successful execution of Flowserve’s orders.

The role sits in the Customer Service Order Fulfilment team, focusing on bookings, sales and opportunities while maintaining excellent service levels and a global mindset.

Qualifications

• Customer-focused with a results-driven mindset.
• Ability to work in a fast-paced environment with effective cross-functional collaboration.
• Promote a positive and professional working atmosphere to improve customer experience.
• Flexible in approach to adapt to various tasks within the business model.
• Excellent organizational skills with the ability to meet deadlines with minimal supervision.
• Strong problem-solving skills and ability to work independently as part of a global team.
• Proficiency in Microsoft Office applications.

Responsibilities

• Enter customer orders within Flowserve’s ERP system and manage them through to completion.
• Direct communication with customers and coordination with Engineering, Manufacturing, Quality, Purchasing and other departments.
• Expedite internal and external supply chains to maximize bookings and opportunities.
• Report weekly KPI metrics and order forecast data to track performance.
• Create intercompany and third-party purchase orders and manage warranties/non-conformances.
• Lead or participate in continuous improvement projects within the customer service order fulfilment team.

Skills

Customer service

Order processing

ERP systems

Tools

SAP ERP

Job description

Flowserve is seeking a Customer Service Coordinator in Manchester to manage day-to-day field service customer orders and serve as the primary customer contact. You will collaborate with Engineering, Manufacturing, Quality, Purchasing and other departments to ensure successful execution of Flowserve’s orders.

The role sits in the Customer Service Order Fulfilment team, focusing on bookings, sales and opportunities while maintaining excellent service levels and a global mindset.